Problems after updating from 8.5 to 8.7 and activating UPE

  • Resolved maxymroy

    (@maxymroy)


    1 month, 3 weeks ago

    We updated the WooCommerce Stripe Payment Gateway from 8.4 to 8.7, because they are essentially forcing us to.
    After the update, existing customers seem to get blocked from paying by stripe. New customers work fine, only existing customers trying to use saved up payment info.
    Our CS agents are also trying to switch to our customer users and complete checkout+payment in their stead, but get the error message.

    Error message displaying in red at top of checkout page when clicking on Order Now

    “There was an error processing your order. Please check for any charges in your payment method and review your order history before placing the order again.”

    This problem started right when we updated the plugin. Never had this before.

Viewing 1 replies (of 1 total)
  • Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi @maxymroy,

    Thank you for reaching out.

    I understand you’re facing issues after updating your Stripe Payment gateway from 8.5 to 8.7.

    Before we can dive deep into further troubleshooting,

    I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

    System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
    Fatal error logs (if any) under WooCommerce > Status > Logs.
    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Once we have more information, we’ll be able to assist you further.

Viewing 1 replies (of 1 total)
  • You must be logged in to reply to this topic.