Problems connecting to WordPress.com account

  • Resolved GaryManners

    (@garymanners)


    8 years, 8 months ago

    So, i just waded through about a dozen support posts all reporting a problem connecting a self-hosted site to the list of “My Sites” in WordPress.com via jetpack (Jetpack Manage).

    The common symptom being the red circle exclamation point and the Message “Error fetching plugins. Disconnect Site”

    Not one of the support posts had resolution on this so I’m hoping that some one at Jetpack or WordPress.com can really dig into this and find out what’s happening.

    Here’s my case.
    I have several self-hosted websites all with Jetpack installed and I am able to access all but two, which get the error message described as above. I cannot access any of the admin points (plugins, pages, posts etc.) Interestingly enough it does return the stats.

    I have tried disconnecting and re-connecting and searching out plugin conflict but nothing works.

    The other important distinction of the two sites that don’t work is that they are on a different host. This leads me to suspect that it may be a server side issue.

    Are there known server setting that cause conflict?

    The sites are:
    https://jenniferlunden.com
    https://thecenterforcreativehealing.com
    running Jetpack 3.9.6

    It would be nice to have a definitive answer as it seems many folks are frustrated with this issue.

    -cheers,
    Gary Manners

    https://www.ads-software.com/plugins/jetpack/

Viewing 2 replies - 31 through 32 (of 32 total)

  • I have had a similar issue for almost the last year and this is the only place I’ve been able to find ModSecurity mentioned.

    I have not been able to connect to the majority of my sites for quite awhile now. I have several accounts that are on shared hosting. If the site has a dedicated IP, no problems. However, if the sites are on the shared IP address, I get the error “Error fetching plugins.” BUT if I turn off ModSecurity, it works fine! Obviously, I do not want to keep ModSecurity disabled. The only answer I got from WordPress.com is to whitelist all of the IPs. This isn’t realistic as you even mentioned in this string… Any help would be appreciated. WordPress and all plugins are updated on all sites.

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    @itcassy I would recommend that you get in touch with your hosting provider and ask them to check the exact ModSecurity rule that gets triggered when you try to use WordPress.com. They might be able to tweak that rule a bit so it doesn’t get triggered for legitimate uses, like the queries made by WordPress.com.

    Do not hesitate to direct them to our contact form if they need more details about the queries, and how they could tweak that ModSecurity rule.

    Thanks!

Viewing 2 replies - 31 through 32 (of 32 total)
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