problems customizing

Unfortunately, the plugin is no longer working. It will not allow me to login in. The password is correct, I’ve double checked that. But I cannot login. I have a development site and thought I’d try it on that one (since I can’t access my staging site). When I activate the plugin and try it in a private window, I cannot login. I do have WP Engine hosting, but they have disabled the cookie as you instructed.

• This reply was modified 1 year, 9 months ago by care2michelle.

hmm…I changed the password, cleared the cache and tried again. It didn’t allow me to login with the new password, but the previous one it accepted (even though I cleared the cache).

I’ve had my host disable the plugin on my staging site, and now I’m able to login. They said it’s likely an individualized cookie that they need to exclude. We previously added a cache exclusion for bid_1_password_protected_auth

Is there a different one we should be using with multisite/beta version?

Thank you!

@care2michelle

Please share the PHP version of your website so I can test this case and get back to you soon.

Thanks

I’m using 8.0

@care2michelle Thanks, let me reproduce this and get back to you soon.

@care2michelle

We have released the beta version; you can test it on your staging website and let me know.

Thanks

I’m having the same issue. I cannot use the personalised page for the password protection. I attempted to download the beta files you linked in a previous message above but unfortunatelly the link had expired.

I have created a login page with Login Designer. I see the Password Protected under customise aswell, but I don’t have any options to use the Login Designer display.

Please help.

@rynem

We have released the updated version today; can you please test it and let me know.

Thanks

I apologize for the delay, I have been out of the office. I installed the new version today, but it’s still not working for me. It still doesn’t give me the menu option under appearance–> customize for Password Protected, only for Login Designer. So I still have no way to design the Password Protected login page apart from using code. It does add Password Protected to my main WordPress dashboard menu, but the options there do not allow for changing the appearance of the password protected login, other than the option to add text before and after the login. The styling options (logo, colors etc.) are not available in that menu, and Password Protected still doesn’t show up on the customization menu.

Thanks @arapps92 – your solution worked for me.

@care2michelle Please Share a video of the plugin page of your website and login designer settings.

Thanks

We haven’t heard from you, so we’ll mark this thread as resolved. Feel free to open a new one if you need it.