Problems Displaying the questionnaire

  • Resolved dkzs

    (@dkzs)


    4 years, 4 months ago

    Dear QSM team:

    Since the latest WordPress update of 5.5.3 the questions are not showing any longer in our page, it just appears blank.

    We have limited the page questions to 8, and there is a statement in the plugins page stating “This quiz has the “How many questions per page would you like?” option enabled. The pages below will not be used while that option is enabled. To turn off, go to the “Options” tab and set that option to 0.” However when I switch this to 0 the entire plugin seems to stop working all together and doesn’t display anything else.

    The version of QSM we are using is the latest as well of 7.1.6

    If you could help with this issue it will be awesome!

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)

  • Hi @dkzs,

    Thanks for reaching out to us. We will investigate the issue and keep you posted regarding the same.

    Kind regards,
    Kriti

    Same issue here (questions not showing). WP 5.5.3 ans QSM 7.1.6.
    Rolling back to 7.1.5 does not solve the issue.
    Kind regards, Philippe

    Problem solved by rolling back to QSM 7.1.4

    Hi @eexplore,

    Can you share the quiz URL with me with the latest version of the QSM so that I can check for any Javascript errors on your website?

    Please let me know.

    Kind regards,
    Kriti

    Hi Team,
    Unfortunately our website is in production mode so we can’t update it to last QSM version whitout losing quiz results… We will prepare a sandbox copy soon. All my best, Philippe

    Sure @eexplore, please share it with me so that we can further investigate the issue.

    Kind regards,
    Kriti

    Thread Starter dkzs

    (@dkzs)

    @expresstechsupport Any ideas as for my problem displaying the questions? Rollback doesn’t work.

    Hi @dkzs,

    I also checked your quiz URL using Google Developer tools and I am seeing the Javascript error that is not even related to QSM.

    Please check what plugin is causing such Javascript error on your website. Please check the following screenshot.https://prnt.sc/vgisw1

    QSM should work once this Javascript error will get fixed. Please check and let me know.

    Regards,
    Kriti

Viewing 8 replies - 1 through 8 (of 8 total)
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