Problems for EVERY website I install it on, run away!
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PainPal has actual reps calling all my customers telling they MUST upgrade, but they are only wanting them to upgrade because they want your customers to have that PainPal Credit option to get more people to signup for their new credit service. SO MANIPULATIVE! For the 6 customers of mine that I couldn’t convince to not go with this plugin (due to the rep literally calling over and over again until they caved and just told me do it anyway) They all came back later complaining there were complaints from customers not able to checkout and they were losing money. I HIGHLY recommend you NEVER install this plugin, but if PainPal will keep on your customers and you can’t convince them to ignore them or tell them to leave them alone, just make sure you put your recommendations in writing like I did so you can refer back to that when they start waiving the “I’ve lost revenue” flag at you.
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@thup90 I thought I was clear enough that these calls were coming from PainPal (aka PayPal) but I apologize if that was not clear enough.
@johnc1979 A more accurate analogy would be like blaming the card reader manufacturer for the card reader working 90% of the time. While the card reader may not be the problem, it is up to the card reader manufacturer to determine why it’s only working 90% of the time because the bank couldn’t care less about the card reader manufacturer’s reputation or the grocery store’s reputations. When you partner with PayPal to build a plugin like this, you have to work with PayPal and identify their issues with some kind of error message if and when possible, and if you cannot get a message back from PayPal, then you result with a message fallback of some kind. If there is a problem with the transaction or an event, you have to identify that and message the user which in-turn gets back to the website admin to identify the problem to them. Otherwise it naturally falls back on being the plugin’s fault (at least in the eyes of an website admin/owner using said plugin). I’m not saying it’s easy by any means, but it is serious because people’s livelihood AND reputations are on the line here. When you’ve got more than double the 1 star reviews than you do 5 star reviews then it’s time to start making the hard decision to either waive the white flag or look closer at what’s causing the issues because SOMETHING is certainly wrong. I don’t give 1 star reviews lightly and if you guys and gals dig deep, identify the problem or problems and resolve them, I would consider trying the plugin again on my own website and adjusting my review.
Side question though, I just don’t understand how “WooCommerce” being the developer of this plugin as well as the other one on www.ads-software.com called “WooCommerce PayPal Payments” (5 “Five stars” and 26 “One star” reviews) can get such horrible reviews and both plugins are made BY WooCommerce… Maybe this is what prompted WooCommerce to become a payment processor (tired of having to deal with PainPal), I don’t know. My recommendation is to stop making plugins for PainPal, maybe they are just too far gone now to work with them anymore. At one point, you have to consider your reputation as a company and between these two disastrous plugins, it’s not looking good. And I feel for ya because I genuinely LOVE WooCommerce.
I will end it there. I hope you can get the bugs worked out and I’m happy to help if I can. I just can’t let this go on without saying something with the small voice I have in a review. At the end of the day I care most about these small businesses surviving and in its current state, this plugin costs them money in the form of lost sales and also their reputation, not to mention mine because most clients don’t understand how these things work.
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