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  • Dear Mailpoet team,

    As I am not hearing back from you as a premium customer, allow me to ask my support issues here, and raise some concerns and questions with your policy.

    If I understand it correctly, on one hand, we need consent today for any form of marketing emails, and give users a chance to choose what email notifications they want to receive. On the other hand, it must still be possible to contact a customer or user for important issues, in these cases consent is implied.

    Now, your software suggests that it would be possible to send Woocommerce and Sensei related messages not just for marketing purposes but also to increase user engagement, but I need consent not just globally, but also for each list (i.e. Sensei LMS course lists)?

    There are three use cases that I would like to realize, and do not understand how:

    (1) Sending a Thank you email to a donor (Woocommerce product): If I chose to supplement the standard Woocommerce emails with an additional automated email for some meaningful conversation, I would need consent to send it? And how does this work exactly?

    (2) Using MailPoet to send emails to Sensei course learners (instead of Sensei pro or Buddypress groups): (a) Is a course learner added automatically to the Sensei LMS course lists that your program has created? Can I manually add users to a course mailing list? If they choose to unsubscribe from all emails, will they still be getting course updates?
    (b) Your program has automatically created lists for each Sensei course, twice. After I renamed them to remove the “Sensei LMS course” they reappeared again, offering again a signup to everyone from the “Manage your preferences” page, which I had to remove manually for the second time.

    (3) Globel consent vs. language specific lists: I am writing in English, French, and Italian. Now, Jetpack Blog to Newsletter signup allows to pick blog categories, allowing people to choose the language. But Mailpoet? I have created three Newsletter lists now offering specific signup in the footer. But if I asked for consent at Woocommerce checkout, it might be counterproductive to make things too complicated. So, can I just keep it simple and ask for consent to contact them, and then add them manually to the Newsletter in the respective language? The alternative would be to add them to the English newsletter and then they would have to manage their language preferences.

    Your editor could be improved: I do not understand why you are not making use of the Gutenberg editor and custom post types to write and store all emails, and then pull them in an automation. They are hidden away in a visualized automation and require several clicks to access. There are basic features missing like a global header and footer, or the possibility to duplicate an already written email or automation.

    So basically, in a time in which the lines between blog, newsletter, transactional emails, and user engagement emails seems to get blurred, I am put on the fence by the first impression your software. You seem to think that you can tell us when and how we are allowed to contact our customers or users. This involves not just double-opt in, but also list management. Correct me if I’m wrong.

    In conclusion, your approach to work from triggers that are only available in WordPress has unique advantages, but only if we are also allowed to use them.

    This is very complicated, and your absent support is not helpful.

    Kind regards,

    Nicole Schaller
    Pastor

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter nmschaller

    (@nmschaller)

    p.s. Please reconsider the language you are using on the default pages and templates. “Yup.”, “Howdy”, and other slang may not be appropriate for all sites. Also, for non-native English speakers, a clear not clever language is often better.

    Plugin Support Lynn J.a11n

    (@lynnjat7)

    Hi there @nmschaller,

    While we are now helping you out on a private ticket, I’m responding to your questions here to close the loop and hopefully help other customers with similar questions.

    Transactional versus Marketing emails:
    Marketing Emails include: Newsletters, Post Notifications, Some types of automation
    Transactional Emails include: Emails sent by other plugins (WooCommerce order emails, WordPress registration emails, Sensei emails, etc), Some types of automation

    Here, you can read more about what types of automation are considered marketing x transactional.

    Setting up MultiLanguage emails
    You can find advice on how to manage email newsletters that are targeted at different languages here.

    Working with Sensei
    Sensei has its own integration with MailPoet and creates a mailing list for each course. This is a feature of Sensei and is happening from their side. More here:
    https://senseilms.com/documentation/sensei-mailpoet-integration/

    Managing Consent
    As the site owner, you do have the superpower to manually add subscribers to list or mark them as subscribed.

    However, we strongly recommend against doing this as it can lead to spam reports on your emails (which come directly from your subscribers, we do not apply our own spam criteria in general). If your site gets too many spam complaints, MailPoet will suspend your sending with our service temporarily so we can investigate and help you clean your list. This can result in an interruption of services including new signups and actively running automations.

    For this reason, it’s important that the decision of which lists to sign up for rests solely in the hands of your subscribers.

    Limitations of the MailPoet editor
    While integration with Gutenberg is a long term goal, we do not have an ETA at this time for integrating that with our own editor as it would allow our customers to create many email variations that simply are not supported by the big email services (Google, Yahoo, Outlook, Hotmail) and this would result in the creation of emails that cannot be delivered or cannot be viewed. While the MailPoet editor may seem limiting, it is designed to ensure that the emails you create are compatible with as many email services as possible, and can be safely delivered.

    Language in default pages and templates
    I’d be happy to compile a list of red flags here for our development team to consider, can you provide screenshots of where you are seeing the offensive language? Thank you!

    • This reply was modified 1 month, 3 weeks ago by Lynn J.a11n.
Viewing 2 replies - 1 through 2 (of 2 total)
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