Problems Import 8.1.0

Hi @elcuervo0589

Since the 8.1.0 update I have not been able to update the items in my store using the product importer. What I can do?

From what I understand, you’re struggling with updating your store items using the product importer after the 8.1.0 update. Don’t worry, let’s try a few things to fix this:

1. Update All Plugins and Themes: Make sure all your plugins and themes are updated. Older versions can sometimes cause problems.
2. Check Your CSV File: Ensure your CSV file is correctly formatted. A wrongly formatted CSV file can disrupt the import process.
3. Increase Memory Limit: A low PHP memory limit can cause import issues. Try increasing the memory limit.
4. Check for Plugin Conflicts: It’s possible that other plugins might be interfering with WooCommerce. Try deactivating all other plugins except WooCommerce and see if the issue still exists.
5. Switch to a Default Theme: Your theme could be causing the issue. To check this, switch to a default theme like Storefront and try importing again. Here’s a helpful guide on how to test for conflicts: ?? How to Test for Plugin and Theme Conflicts.

If these steps don’t solve the issue, could you provide more details? Are there any error messages when you try to import products? We’d also like to know the exact steps you’re taking during the import process.

It would be helpful if you could share your site’s System Status report. This will help us understand your site’s setup better and identify the problem. You can find it via WooCommerce > Status. Select Get system report and then Copy for support.

If there are any fatal error logs, please share them as well. You can find them at WooCommerce > Status > Logs.

Once you’ve gathered this information, please paste it inside a Code block in your reply, or use https://pastebin.com to paste it and share the link with us.

Thanks for your patience and cooperation in this matter! We’re here to help you get this sorted.

Hello. Thanks for the reply.
1. I have everything updated
2. The .csv file is in the correct format (since I use it daily).
3. Memory is never at a high percentage when I try to do it.
4. The plugins are the same as what I had until this update (8.1.0)
5. The theme (Neve) is the same one I used until the update.

I’ll send you a copy of the status (currently I returned to the previous WooCommerce to be able to continue updating my products)

` WordPress Environment

WordPress address (URL): https://www.marcelonaccarato.com
Site address (URL): https://www.marcelonaccarato.com
WC Version: 8.0.3
REST API Version: ? 8.0.3
WC Blocks Version: ? 10.6.6
Action Scheduler Version: ? 3.6.1
Log Directory Writable: ?
WP Version: 6.3.1
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: –
Language: es_ES
External object cache: – Server Environment

Server Info: Apache
PHP Version: 8.1.16
PHP Post Max Size: 128 MB
PHP Time Limit: 900
PHP Max Input Vars: 20000
cURL Version: 7.84.0
OpenSSL/1.1.1p

SUHOSIN Installed: –
MySQL Version: 10.4.28-MariaDB-cll-lve
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ? Database

WC Database Version: 8.1.0
WC Database Prefix: wp_
Tama?o total de la base de datos: 182.78MB
Tama?o de los datos de la base de datos: 113.58MB
Tama?o del índice de la base de datos: 69.20MB
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wp_woocommerce_tax_rates: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
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wp_wc_order_tax_lookup: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
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wp_woof_sd_presets: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB Post Type Counts

attachment: 7676
custom_css: 4
customize_changeset: 1
elementor_library: 4
gs-logo-slider: 146
nav_menu_item: 176
oembed_cache: 3
page: 11
product: 4917
product_variation: 7541
shop_order: 1106
shop_order_placehold: 1
viwcpf_filter_block: 3
viwcpf_filter_menu: 1
wcapf-filter: 1
wp_global_styles: 1
wp_navigation: 1
wpcf7_contact_form: 1
wpcode: 25
yith_wcan_preset: 2 Security

Secure connection (HTTPS): ?
Hide errors from visitors: ? Active Plugins (16)

Disable Bloat for WordPress & WooCommerce: por Disable Bloat – 3.4.0
FiboSearch - AJAX Search for WooCommerce: por Equipo de FiboSearch – 1.25.0
Contact Form 7: por Takayuki Miyoshi – 5.8
Disable Generate Thumbnails: por Katsushi Kawamori – 2.11
Site Kit by Google: por Google – 1.109.0
WPCode Lite: por WPCode – 2.1.2
Limit Login Attempts Reloaded: por Limit Login Attempts Reloaded – 2.25.25
Otter – Page Builder Blocks & Extensions for Gutenberg: por ThemeIsle – 2.3.4
Purify WordPress Menus: por Kybernetik Services – 3.4.1
SiteGround Security: por SiteGround – 1.4.5
Templates Patterns Collection: por ThemeIsle – 1.1.39
WE-Varnish-Cache: por David (<a >Webempresa.com</a>) – 0.1.2
WooCommerce: por Automattic – 8.0.3 (la actualización a la versión 8.1.0 está disponible)
WP-Optimize - Clean, Compress, Cache: por David Anderson
Ruhani Rabin
Team Updraft – 3.2.18

SEOPress: por Los chicos del SEO de SEOPress – 6.9.1
YITH WooCommerce Brands Add-On: por YITH – 2.15.0 Inactive Plugins (0) Dropin Plugins (1)

advanced-cache.php: advanced-cache.php Must Use Plugins (1)

installatron_hide_status_test.php: por – Settings

API Enabled: –
Force SSL: –
Currency: ARS ($)
Currency Position: left
Thousand Separator: .
Decimal Separator: ,
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Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –
HPOS feature screen enabled: ?
HPOS feature enabled: ?
Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore
HPOS data sync enabled: – WC Pages

Base de la tienda: #15 - /catalogo/
Carrito: #685 - /pedido/
Finalizar compra: #221 - /finalizar-pedido/
Mi cuenta: #222 - /mi-cuenta/
Términos y condiciones: #683 - /privacy-policy/ Theme

Name: neve-child
Version: 3.0.11.1637689690
Author URL:
Child Theme: ?
Parent Theme Name: Neve
Parent Theme Version: 3.6.7
Parent Theme Author URL: https://themeisle.com
WooCommerce Support: ? Templates

Overrides: neve/woocommerce/product-searchform.php Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
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mobile-app-banner
navigation
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remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
product-variation-management
settings
async-product-editor-category-field

Daily Cron: ? Next scheduled: 2023-09-15 18:02:18 -03:00
Options: ?
Notes: 9
Onboarding: completed Action Scheduler

Completo: 3.529
Oldest: 2023-08-15 15:46:37 +0000
Newest: 2023-09-15 13:13:41 +0000

Fallida: 22
Oldest: 2021-10-06 18:55:54 +0000
Newest: 2023-05-19 19:16:13 +0000

Pendiente: 1
Oldest: 2023-09-15 22:40:37 +0000
Newest: 2023-09-15 22:40:37 +0000 Status report information

Generated at: 2023-09-15 12:47:31 -03:00
`

There I made it work.
The problem is that the bar does not advance progressively, it goes from 0 to 100%
So, having many products to update (approximately 5000), there is a lot of time left without progress, and suddenly it ends.

• This reply was modified 1 year, 1 month ago by elcuervo0589.

Hi @elcuervo0589

There I made it work. The problem is that the bar does not advance progressively, it goes from 0 to 100%. So, having many products to update (approximately 5000), there is a lot of time left without progress, and suddenly it ends.

Thanks so much for the thorough information you’ve shared and for your patience as we work through this issue together.

It sounds like you’ve successfully gotten the product importer to function, but you’ve noticed that the progress bar isn’t incrementally updating. Instead, it’s jumping straight from 0% to 100%. That can indeed be a bit puzzling, particularly when you’re importing a large number of products.

This situation could be due to how the importer handles large data sets. To optimize performance, it may be processing your products in the background, which could cause the progress bar not to update in real-time.

But don’t worry, as long as your products are being imported or updated correctly, this won’t impact your store’s functionality. You can confirm this by checking a few of the products in your store once the import process is complete.

If you’re still concerned about this issue, or if you notice that your products aren’t being properly updated, please let us know. We’re here to help you ensure your WooCommerce store operates smoothly.

Thank you.

HI @elcuervo0589

Thank you.

You’re welcome! I’m glad to hear that you were able to get your product importer working.

I’ll go ahead and mark this thread as resolved. However, if you ever have more questions or issues in the future, don’t hesitate to kick off a new topic.

Hope you have a fantastic day!