Problems installing a custom theme

  • Hello fellow WP users,

    I have recently encountered a problem while setting up wordpress for my business webpage.

    I run WP 5.2.2. on localhost via bitnami (php version 7.x). It seems to work out of the box. There are 3 themes already as stock but I want to upload my custom theme bought elsewhere.

    Not sure if this is a theme or wp/localhost issue that’s why I have decided to seek help on this forum.

    Before my attempt to instal a theme, I had no active plugins of any kind.
    I have logged into a dashboard, uploaded theme-name.zip file at temes menu and theme is successfully instaled. However…

    When I try to see the live preview of a theme my browser (Chrome) gives me an error ERR_CONNECTION_RESET. I ignore this and I activate a theme. Before the activation even starts I get an error page with the same error (ERR_CONNECTION_RESET) and my whole localhost/wordpress is down. I can’t even access localhost/wordpress/login.

    So I go to my wp-content/themes and delete theme-name folder. I can now access localhost/wordpress/login again.

    The theme that I am trying to install has some custom plugins required to be instaled. I delete my theme, I manually install theme-name core plugin, activate it and then try to install custom theme again. Still not working I encounter the same error.

    I have already reached out to my theme support but their answer was like this:

    Hello there,

    Welcome to your support management and thank you for choosing our theme!

    In order to solve this issue, please follow the next steps:

    1. Delete Theme-Name Core plugin

    You need to delete the core plugin before updating the theme. If you don’t have access to admin panel, you need to delete the core plugin manually from your server.

    2. Deactivate all another theme plugin

    3. Update theme

    First, you need to use an FTP client ( like FileZila )
    Download latest All files & documentation file from ThemeForest (your Downloads page)
    Extract it and locate theme-name.zip
    Extract theme-name.zip and locate the theme-name folder
    Copy/Replace the content of the theme folder to /wp-content/themes/theme-name folder of your web site.

    4. Install Theme Name Core plugin

    5. Activate all another theme plugin

    I have followed the steps but with no luck.

    Does anyone have some idea how to fix it?
    Thanks, Lev

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hi,

    Sometimes themes comes as a .zip folder but you may need to open this to then find the actual .zip file to upload, depending on the theme. Once you’re sure it’s the right .zip file; it should be a simple dashboard > themes > upload theme..

    If it doesn’t activate after this point I’d highly recommend requesting some support from the creators of the theme; or just go with a more popular theme with plenty of documentation or support. WordPress has come a long way so uploading & activating a premium theme shouldn’t cause you any issues..

    Thread Starter levivanov

    (@levivanov)

    @jackie-chan

    Thanks for the tip, but I have uploaded .zip file with theme contents only.

    As this is one of the super popular non-WP themes I’m beginning to think I might have issues regarding my bitnami/apache2 settings. Although I have tried and installed a fresh version of bitnami twice. Also if I restart MySQL and apache servers (as was recommended on bitnami forums) it doesn’t resolve it.

    @levivanov

    Your welcome, sorry i’m not familiar with bitnami/apache etc.. hopefully someone else can help! Alternatively if you hit a dead end; let me know what you’re trying to achieve from your site and i can help you find an alternative,

    Regards

    Thread Starter levivanov

    (@levivanov)

    @jackie-chan

    I just need a localhost for wordpress so I can modfy a theme to my liking and add content before I upload it to my hosting.

    Thread Starter levivanov

    (@levivanov)

    I have found a solution. Instead of using bitnami I have instaled MAMP (that also runs apache/MySQL serves) and now it works.

    Maybe someone will find it useful ??

    Regards

Viewing 5 replies - 1 through 5 (of 5 total)
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