• Resolved Jbeuscher

    (@jbeuscher)


    this is a repost, no one seems to want to help me in the themes and templates section ??
    Hi all
    i have been thrown in at the deep end, the guy that made our site has left the company and refuses to help me without charging extortionate rates. my knowlage is very basic so a please dont make your resonses to techy, although all help is appreciated.

    ok so my problem is; our site https://www.fireguardservices.com was working perferctly, then i updated wordpress to the lastest version. now the theme we have installed doesnt work properly (i have managed to get the home page to display properly but thats it!). there is a new version but i dont know how to install it, i have tried downloading the theme and uploading it using the /theme-install.php?tab=upload but it wont work.

    thank you in advance for your help

Viewing 15 replies - 16 through 30 (of 34 total)
  • To back up your Theme:

    1) Via FTP (or cPanel filemanager), navigate to \wp-content\themes
    2) You should see \wp-content\themes\<theme-name> where <theme-name> is the name of your Theme
    3) Copy (download) the <theme-name> folder to your local machine

    Thread Starter Jbeuscher

    (@jbeuscher)

    in cpanel:
    # Browse wp_commentmeta
    # Browse wp_comments
    # Browse wp_contact_form_7
    # Browse wp_links
    # Browse wp_newscategories
    # Browse wp_newsletter
    # Browse wp_newsletter_profiles
    # Browse wp_newsstats
    # Browse wp_newstatsclick
    # Browse wp_newstatserasers
    # Browse wp_newsusers
    # Browse wp_options
    # Browse wp_postmeta
    # Browse wp_posts
    # Browse wp_savednewsletters
    # Browse wp_terms
    # Browse wp_term_relationships
    # Browse wp_term_taxonomy
    # Browse wp_usermeta
    # Browse wp_users

    no wp-content

    Are you in cPanel, or in PhpMyAdmin?

    What you listed are DATABASE tables, not the WordPress file structure.

    Thread Starter Jbeuscher

    (@jbeuscher)

    AHH wow i look stupid! haha ok so im in cpanel now, how would i navigate to wp-content?

    Now that you’re in cPanel, launch the File Manager. It should default to your \home directory. You need to navigate to:

    \home\public_html\wp-content\themes

    Or, if WordPress is installed in a subdirectory called “wordpress”:

    \home\public_html\wordpress\wp-content\themes

    Thread Starter Jbeuscher

    (@jbeuscher)

    ok so i have found the file tried to copy and down load it, neither work

    If you can’t download the file from the cPanel File Manager, then that’s probably not a WordPress-related issue. You might check with your host’s technical support.

    Thread Starter Jbeuscher

    (@jbeuscher)

    i figured out the problem, had to compress the file before i could download it! ok so now i can change my theme and the settings will be safe?

    Now that you have the current Theme downloaded, you can safely delete it from the server.

    Once you have deleted it from the server, you should then be able to upload the original Theme again (which was the original reason for this thread, IIRC).

    Thread Starter Jbeuscher

    (@jbeuscher)

    ok uploading the zip file didnt work i got the same error, could i do it via cpanel?

    Did you delete your Theme files from the server first, before attempting to upload?

    Thread Starter Jbeuscher

    (@jbeuscher)

    i deleted the cleanr folder and the zip version do i have to delete the whole themes folder?

    What do you mean, you deleted the “ZIP version”?

    Did you delete locally, or on the server?

    Thread Starter Jbeuscher

    (@jbeuscher)

    on the server, you have to compress it to a zip version on the server to download it. i still have my copy

    Okay, so you’re using the “cleanr” Theme? And now, in \home\public_html\wp-content\themes, you no longer have a “cleanr” directory:

    \home\public_html\wp-content\themes\cleanr\

    You should now be able to install it.

    By the way, the “cleanr” Theme available in the repository. Why are you trying to upload it manually?

    Go to Dashboard -> Appearance -> Add New Theme -> search

    Search for the Theme, and let WordPress install it automatically.

Viewing 15 replies - 16 through 30 (of 34 total)
  • The topic ‘problems installing a new theme, newbie!’ is closed to new replies.