Problems logging in to wp admin

  • I just had my WP installed onto my website https://www.thecottonshoppe.com. When I tried to login to the WP admin, it keeps saying there’s an error. When I tried to request for a new password, it says email not found.

    Can anyone tell me if the login to the wp admin is the same with login for www.ads-software.com. Otherwise, is there a default login? Any assistance with this is greatly appreciated!

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    >> login to the wp admin is the same with login for www.ads-software.com. <<

    They have *nothing* to do with each other.

    This article lists 7 completely different ways to reset your password. Any one of them will work and do the job. Find the one that’s right for you and use that: https://codex.www.ads-software.com/Resetting_Your_Password

    Thread Starter thecottonshoppe

    (@thecottonshoppe)

    Thank you so much. I have tried method 3 using phpMyAdmin interface and I’ve managed to reset the password. However, I realised the email address I was formerly using is no longer active, so I tried to change it. Also changed the user login and display name to something that is easier to remember. Upon changing the above items, I had problems logging in again. ??

    Is there something I had done wrongly? Do I also select “MD5” from the dropdown menu to change all the items above?

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    You only use MD5 to set the password.

    Thread Starter thecottonshoppe

    (@thecottonshoppe)

    Hi Steven

    How can I reset the email address, login & display name? What do I select in the dropdown box? Thanks.

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    Those are all just plain text.

    Thread Starter thecottonshoppe

    (@thecottonshoppe)

    Thank you Steven. I think it’s all fine now. When I logged in to the wp admin, it says the site is not secure. How can I change it to a secure site? Anything I need to do in the cpanel etc?

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    Contact your host about installing an SSL certificate. If need help with this, please start a new topic.

Viewing 7 replies - 1 through 7 (of 7 total)
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