Problems problems problems

Hello @avanhouten

I’m Mehedi Hasan, from the Astra team.

I apologize for the negative experience you have had with Astra. We take your feedback very seriously and want to assure you that we are committed to providing our users with the best possible experience.

I have reviewed your feedback and would like to address each of your points:

1. They change plugins and create problems and even in later versions not solved (you should download a development version).

– Would you please share details what was the recent problem that you’ve faced? We would like to investigate what changes caused the problem and offer you a potential solution for this.

2. Can’t send a ticket, when filled in a ticket, there is no button to submit, so a waste of time

– You should be able to submit a ticket to us without any issue from either https://wpastra.com/support/open-a-ticket/ or from your personal care area- https://store.brainstormforce.com/support/

If you are still unable to submit a ticket, please let us know and we will be happy to help you troubleshoot the issue.

3. I don’t like the way they work. When suddenly a plugin is changed and a very important item is not working, very unprofessional

– We understand that sudden changes can be disruptive and we always try to avoid these whenever possible. However, could you please provide me with more information about the specific change that caused you problems? This will help us to better understand the issue and make sure that it does not happen again.

4. I don’t like their website. I am a paid customer (Astra Pro) but I have to search all kind of websites to get some information, not easy use. They send you to Brainforce?!

– Everything including help and docs is available on https://wpastra.com site. However, we manage a single store to manage the subscription and licenses through https://store.brainstormforce.com/ which is internally connected and not causing any problems. Did you face any specific problem while you were searching for something?

We are always working to improve our website and make it easier for our users to find the information they need. So, your input/feedback is valuable to us.

Again, I sincerely apologize for the negative experience you have had with Astra. We value your feedback and are committed to making things right.

Could you please reach out to us via our support channel at this link: https://wpastra.com/support/open-a-ticket/? I would appreciate the opportunity to connect with you directly and assist in resolving any issues you may be experiencing.

Regards,
Mehedi Hasan

• This reply was modified 1 year, 5 months ago by Mehedi Hasan.
• This reply was modified 1 year, 5 months ago by Mehedi Hasan.