Problems to import images and folder with special characters

@comodo – Are you using FTP to upload these images then import them into NextGEN Gallery; or, are you using the upload interface in NextGEN Gallery with these images? Also to note, NextGEN Gallery does not allow the upload of “folders” at this time.

Thanks!

– Cais.

Hi again.

Yes i am using filezilla for uploading my images folders to the server. Then, i try to import this folder with nextgen gallery plugin, but if the folder′s name contains a special character, the folder is not showed in the tree folder structure. I only can see folders with normal title without specials characters.

If the folder doesn′t contain special character is showed in the tree folder structure, however if this folder contains files with special characters, the import procces begin till the system find the file with special character and in this moment, cacell the process.

Sorry my english, i hope you can undertand me. Thanks ??

@comodo – I’ve just re-tested the issue you are describing and I am not able to reproduce the problem as you are seeing. Is there any additional context you can add to the description you have provided?

Have you tried deactivating all of your plugins, clearing your browser cache (and site caches if you are using a caching plugin), then reactivating the NextGEN plugin?

If this fixes the problem then it was likely one of the deactivated plugins that was causing an issue. Now, retrace your steps activating each plugin and re-checking to see if the problem returns. If it does then that last activated plugin was probably the one. Keep reactivating and in most cases it is also best to keep checking after each plugin, sometimes there may be more than one plugin on a site that will create an issue. If you do find one (or more) plugins causing this problem we would greatly appreciate your feedback on them so the developers may address them as soon as they can.

Also to note, in rare cases it may be the theme itself that is causing a conflict so while you have just the NextGEN plugin activated you might consider temporarily switching to one of the default WordPress Twenty series themes and see if this corrects the issue as well.

If the problem still persists after all of this we would still want to know, even more so, as we will still want to sort out the issue and may need additional details.

Thanks!

– Cais.

Hi again, thanks for replay.

It is very strange, because i have tested it in job`s laptop, in my pc, in my personal laptop. Of course, i have tested it in a clean wordpress installation with only nextgen gallery instaled, no more plugin, only nextgen gallery. In my case, the system not show any folder that contains (á, é, í, ó, ú, ?) and it cancell the importing folders than contains files with specials characters.

I have some screenshot of the problem that i would show you, but i dont know how ??

Any idea? Thank you very much.

@comodo – Please send us a Bug Report (https://imagely.com/report-bug/ … please reference this topic) so we can get a better look under the page at your site. As we cannot reproduce the on our test sites then we may need to debug it on your site directly.

Please include as many details as you can about your site and the issue at hand so we can move on this as fast as possible.

Thanks!

– Cais.