Hello @jcwsc,
We need to know the steps to replicate.
Would you please provide us with some screenshots or a short video of the errors you faced step by step?
You can upload your files to one of the following online services:
https://postimages.org
https://imgbb.com
https://www.loom.com
https://drive.google.com
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For troubleshooting, please do the following steps and let me know the results:
1- Head over to WP Dashboard > Plugin.
2- Deactivate all plugins.
3- Then, first activate the Ocean Extra plugin.
4- Check your issue.
5- Then, activate your plugins one by one
6- After activation of any plugins, check your issue
Note: if you have a cache plugin or server cache. You need to clear its cache contents or disable them to see your changes.
Usually, this message: “WordPress Update Failed Error” is related to the host configuration, not the theme or plugins. However, please tell us a little about the versions of plugins you use and host configuration. To do this, please go to WP Dashboard > Tools > Site Health > Info Tab and click on the button Copy site info to clipboard. You can send the information as code here or upload them to https://pastebin.com/ and get an exclusive link.
Host configurations: To access these fields please edit “php.ini” file which is located in the host (if you can’t find it then contact your host service provider)
upload_max_filesize = 32M
post_max_size = 48M
memory_limit = 512M
max_execution_time = 800
max_input_vars = 10000
max_input_time = 800
WordPress Configurations:
https://codex.www.ads-software.com/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
Reference: https://www.ads-software.com/about/requirements/
Best Regards
