Problems when unchecking “Prevent plugins and themes from changing this” box

  • Resolved alexa1et

    (@alexa1et)


    8 months, 1 week ago

    Hello!

    I’m having a problem when I uncheck the “Prevent plugins and themes from changing this” checkbox for both the sender address and the sender name (within the Message tab). Once I do this, the form starts to crash (I’m using Elementor Forms Pro and it shows up as a server error) and won’t send anything, but when I check these boxes again suddenly everything is fixed and the form starts working properly.

    Can you give me any indication of what could be the cause of this and if it is related to checking/unchecking these boxes? I can’t seem to find any similar problem on the internet.

    Thank you in advance!

Viewing 1 replies (of 1 total)

  • Hi @alexa1et,

    I hope you are doing well.

    Thank you for contacting us regarding the issue you are facing. I tried to replicate your case on my end but no issue is found it seems like the issue is from your server site.

    Please create a ticket on our?technical support channel?with diagnostic and connectivity test reports, so our technical team can directly connect with you.

    You can access the diagnostic test report from here and the connectivity test report from here.

    Your cooperation is greatly appreciated, and we look forward to assisting you further.

    Thanks and Regards,
    Support Team-WP Experts.

Viewing 1 replies (of 1 total)
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