Problems with connecting crm.zoho.eu

  • Resolved wfgerardonavarro

    (@wfgerardonavarro)


    4 years, 7 months ago

    Hello Gravity Forms Zoho CRM Add-on team,

    we initiated a migration of our ZOHO CRM from US to EU. In this process, we needed to turn off the connection of this plugin to the US ZOHO CRM (crm.zoho.com). Up until this moment, everything was working fine.

    Today, we want to connect to our new EU ZOHO CRM (crm.zoho.eu) by simply the authentication button in wp-admin/admin.php?page=gf_settings&subview=gravityformszohocrm . The sign up mechanism worked without a problem. We selected the production ZOHO CRM instance and even got a success notification saying that “We connected successfully to the CRM”.

    However, the button has not changed and still says that we need to authenticate. Also, new form entries are not send to ZOHO. It seems that the connection has not been established properly.

    Do you have an idea how we can debug this? I am confused because the sign up flow works like charme, but it does not seem to establish / store the connection properly.

    FYI: Our current plugin version is 1.8 .

    Thank you for your help.

    Gerardo

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor sbazzi

    (@sbazzi)

    Hey @wfgerardonavarro,

    Thank You for the details. We are looking in to this and one of our team members will reply soon. If you need a faster response, we offer free support on our website at https://www.crmperks.com

    Thank You – Sam

    Thread Starter wfgerardonavarro

    (@wfgerardonavarro)

    Hi @sbazzi,

    thank you for the reply.

    We enabled debug mode on our wordpress and initiated the authentication flow again. As before, no problem during authentication and even get the success notification.

    The Debug log show one line in this regard:
    [21-Jul-2020 07:49:18 UTC] PHP Notice: unserialize(): Error at offset 0 of 300 bytes in /home/wp/disk/wordpress/wp-content/plugins/gravityformszohocrm/class-gf-zohocrm.php on line 361

    We will update and see if the problem persists.

    Cheers

    Gerardo

    Plugin Author CRM Perks

    (@crmperks)

    “gravityformszohocrm” is not our plugin , it from gravity forms

Viewing 3 replies - 1 through 3 (of 3 total)
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