Problems with EDD

Could you please go to Downloads > Tools > System Info and post the contents here?

### Begin System Info ###

— Site Info

Site URL: https://www.visualbank.co
Home URL: https://www.visualbank.co
Multisite: No

— Hosting Provider

Host: DBH: localhost, SRV: https://www.visualbank.co

— User Browser

Platform: Windows
Browser Name: Chrome
Browser Version: 49.0.2623.112
User Agent String: Mozilla/5.0 (Windows NT 5.1) App
leWebKit/537.36 (KHTML, like Gec
ko) Chrome/49.0.2623.112 Safari/
537.36

— WordPress Configuration

Version: 4.5.9
Language: en_US
Permalink Structure: /%year%/%monthnum%/%day%/%postname%/
Active Theme: Checkout Child Theme 1.0
Parent Theme: Checkout 1.6.2
Show On Front: page
Page On Front: Curated stock library by creatives. (#1356)
Page For Posts: Unset
ABSPATH: /home/63393-69084.cloudwaysapps.com/fatvfdzakp/public_html/
Remote Post: wp_remote_post() works
Table Prefix: Length: 3 Status: Acceptable
WP_DEBUG: Disabled
Memory Limit: 40M
Registered Post Stati: publish, future, draft, pending, private, trash, auto-draft, inherit, refunded, failed, revoked, abandoned, processing, active, inactive

— EDD Configuration

Version: 2.7.11
Upgraded From: None
Test Mode: Disabled
AJAX: Enabled
Guest Checkout: Enabled
Symlinks: Disabled
Download Method: Direct
Currency Code: SGD
Currency Position: before
Decimal Separator: .
Thousands Separator: ,
Upgrades Completed: upgrade_payment_taxes,upgrade_customer_payments_association,upgrade_user_api_keys,remove_refunded_sale_logs

— EDD Page Configuration

Checkout: Valid
Checkout Page: https://www.visualbank.co/checkout/
Success Page: https://www.visualbank.co/checkout/purchase-confirmation/
Failure Page: https://www.visualbank.co/checkout/transaction-failed/
Downloads Slug: /videos

— EDD Gateway Configuration

Enabled Gateways: PayPal Express
Default Gateway: PayPal Express

— EDD Tax Configuration

Taxes: Disabled
Tax Rate: 0
Display On Checkout: Not Displayed
Prices Include Tax: No

— WordPress Active Plugins

Arconix FAQ: 1.6.1
Array Toolkit: 1.1.6
BAW Login/Logout menu: 1.3.3
Contact Form 7: 4.6
Customize Login Page: 1.1
Easy Digital Downloads: 2.7.11
Easy Digital Downloads – Amazon S3: 2.2.5
Easy Digital Downloads – PayPal Website Payments Pro and PayPal Express Gateway: 1.4.3
Easy Digital Downloads – Related Downloads: 1.7.1
EDD Currency by Sorsawo Digital: 1.0.1
FAQ: 1.5.13 (needs update – 1.5.37)
Featured Video Plus: 2.3.3
Head, Footer and Post Injections: 3.0.7
Hover Video Preview: 1.0.2
MailChimp for WordPress: 4.0.10 (needs update – 4.1.4)
Nav Menu Roles: 1.8.3 (needs update – 1.8.6)
Scripts n Styles: 3.4.0
Search Everything: 8.1.6 (needs update – 8.1.9)
String Locator: 2.1.2
Subtitles: 2.2.1
What The File: 1.5.3

— WordPress Inactive Plugins

Addons for Visual Composer: 1.4 (needs update – 1.5)
Akismet: 3.1.10 (needs update – 3.3.2)
Alpine PhotoTile for Instagram: 1.2.7.7
Hello Dolly: 1.6
HTML5 Responsive FAQ: 2.5.2 (needs update – 2.5.3)
Instagram Feed: 1.3 (needs update – 1.7.1)
Theme Check: 20160523.1
W3 Total Cache: 0.9.5.4
WordPress Importer: 0.6.1 (needs update – 0.6.3)

— Webserver Configuration

PHP Version: 5.6.30-0+deb8u1
MySQL Version: 5.5.55
Webserver Info: Apache/2.4.10 (Debian)

— PHP Configuration

Memory Limit: 256M
Upload Max Size: 10M
Post Max Size: 10M
Upload Max Filesize: 10M
Time Limit: 60
Max Input Vars: 2500
Display Errors: N/A
PHP Arg Separator: &

— PHP Extensions

cURL: Supported
fsockopen: Supported
SOAP Client: Installed
Suhosin: Not Installed

— Session Configuration

EDD Use Sessions: Disabled
Session: Disabled

### End System Info ###

Thanks so much for helping me with this

Looks like the problem is due to the http and https configuration.

Can you please update your site to use https everywhere? That should resolve it.

Hi Pippin

Tried that, doesn’t seem to work.

Nothing changed.

### Begin System Info ###

— Site Info

Site URL: https://www.visualbank.co
Home URL: https://www.visualbank.co
Multisite: No

— Hosting Provider

Host: DBH: localhost, SRV: https://www.visualbank.co

— User Browser

Platform: Windows
Browser Name: Chrome
Browser Version: 59.0.3071.115
User Agent String: Mozilla/5.0 (Windows NT 10.0; Wi
n64; x64) AppleWebKit/537.36 (KH
TML, like Gecko) Chrome/59.0.307
1.115 Safari/537.36

— WordPress Configuration

Version: 4.5.9
Language: en_US
Permalink Structure: /%year%/%monthnum%/%day%/%postname%/
Active Theme: Checkout Child Theme 1.0
Parent Theme: Checkout 1.6.2
Show On Front: page
Page On Front: Curated stock library by creatives. (#1356)
Page For Posts: Unset
ABSPATH: /home/63393-69084.cloudwaysapps.com/fatvfdzakp/public_html/
Remote Post: wp_remote_post() works
Table Prefix: Length: 3 Status: Acceptable
WP_DEBUG: Disabled
Memory Limit: 40M
Registered Post Stati: publish, future, draft, pending, private, trash, auto-draft, inherit, refunded, failed, revoked, abandoned, processing, active, inactive

— EDD Configuration

Version: 2.7.11
Upgraded From: None
Test Mode: Disabled
AJAX: Enabled
Guest Checkout: Enabled
Symlinks: Disabled
Download Method: Direct
Currency Code: SGD
Currency Position: before
Decimal Separator: .
Thousands Separator: ,
Upgrades Completed: upgrade_payment_taxes,upgrade_customer_payments_association,upgrade_user_api_keys,remove_refunded_sale_logs

— EDD Page Configuration

Checkout: Valid
Checkout Page: https://www.visualbank.co/checkout/
Success Page: https://www.visualbank.co/checkout/purchase-confirmation/
Failure Page: https://www.visualbank.co/checkout/transaction-failed/
Downloads Slug: /videos

— EDD Gateway Configuration

Enabled Gateways: PayPal Express
Default Gateway: PayPal Express

— EDD Tax Configuration

Taxes: Disabled
Tax Rate: 0
Display On Checkout: Not Displayed
Prices Include Tax: No

— WordPress Active Plugins

Arconix FAQ: 1.6.1
Array Toolkit: 1.1.6
BAW Login/Logout menu: 1.3.3
Contact Form 7: 4.6
Customize Login Page: 1.1
Easy Digital Downloads: 2.7.11
Easy Digital Downloads – Amazon S3: 2.2.5
Easy Digital Downloads – PayPal Website Payments Pro and PayPal Express Gateway: 1.4.3
Easy Digital Downloads – Related Downloads: 1.7.1
EDD Currency by Sorsawo Digital: 1.0.1
FAQ: 1.5.13 (needs update – 1.5.38)
Featured Video Plus: 2.3.3
Head, Footer and Post Injections: 3.0.7
Hover Video Preview: 1.0.2
MailChimp for WordPress: 4.0.10 (needs update – 4.1.5)
Nav Menu Roles: 1.8.3 (needs update – 1.8.6)
Scripts n Styles: 3.4.0
Search Everything: 8.1.6 (needs update – 8.1.9)
String Locator: 2.1.2
Subtitles: 2.2.1
What The File: 1.5.3

— WordPress Inactive Plugins

Addons for Visual Composer: 1.4 (needs update – 1.5)
Akismet: 3.1.10 (needs update – 3.3.2)
Alpine PhotoTile for Instagram: 1.2.7.7
Hello Dolly: 1.6
HTML5 Responsive FAQ: 2.5.2 (needs update – 2.5.3)
Instagram Feed: 1.3 (needs update – 1.7.1)
Theme Check: 20160523.1
W3 Total Cache: 0.9.5.4
WordPress Importer: 0.6.1 (needs update – 0.6.3)

— Webserver Configuration

PHP Version: 5.6.30-0+deb8u1
MySQL Version: 5.5.55
Webserver Info: Apache/2.4.10 (Debian)

— PHP Configuration

Memory Limit: 256M
Upload Max Size: 10M
Post Max Size: 10M
Upload Max Filesize: 10M
Time Limit: 60
Max Input Vars: 2500
Display Errors: N/A
PHP Arg Separator: &

— PHP Extensions

cURL: Supported
fsockopen: Supported
SOAP Client: Installed
Suhosin: Not Installed

— Session Configuration

EDD Use Sessions: Disabled
Session: Disabled

### End System Info ###

Hi, any suggestions on how I can fix my problem?

Your site is still showing that it’s not using HTTPS for me. Please do this:

1. Set your site URL and home URL in Settings > General to use https://
2. Install and activate this plugin https://www.ads-software.com/plugins/really-simple-ssl/

Once you do that, the problem should go away.

Hey man, followed the links and downloaded ssl. Still no change.

OK let’s try this.

Please add the following to your wp-config.php file?

define( ‘EDD_USE_PHP_SESSIONS’, false );

Does that resolve it?

Hi Pippin

No doesnt seem to help

To clarify, the problem only happens when there is no cache. If I log in and check out everything works fine. But if I don’t log in or clear my cache and try to check out it brings me to the cart empty page. I’ve changed the https and wp-config file but none of that seems to have any effect on the website.

Apologies for the delay here.

If you can send us log in credentials for the site privately through our main support channel, we can look at it closer for you.

I tell you I have the same problem for about 30 days. How to solve it?
Thank you

Also the same problem. Only seems to be a problem with Safari but not the other browsers.

Please go ahead and open a support ticket through our main channel here: https://easydigitaldownloads.com/support/