Problems with fields

Hi @adelagd

We’ll need a bit more information about the issue. Can you walk us through the steps you did to encounter the problem/error?

Can you also provide the link to the forum thread you already checked here? This is for us to better diagnose the problem and guide you towards a resolution. Thanks!

good morning, I had read a lot of thread… por ex https://www.ads-software.com/support/topic/disapproved-regarding-description/

this is the sistem status

` WordPress Environment

WordPress address (URL): https://newupstyle.com
Site address (URL): https://newupstyle.com
WC Version: 8.2.0
REST API Version: ? 8.2.0
WC Blocks Version: ? 11.1.2
Action Scheduler Version: ? 3.6.3
Log Directory Writable: ?
WP Version: 6.3.2
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?
Language: es_ES
External object cache: ? Server Environment

Server Info: Apache
PHP Version: 7.4.33
PHP Post Max Size: 256 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.85.0
OpenSSL/3.0.9

SUHOSIN Installed: –
MySQL Version: 5.7.39-42-log
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ? Database

WC Database Version: 8.2.0
WC Database Prefix: NcP7D_
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reebox/woocommerce/loop/orderby.php
reebox/woocommerce/loop/rating.php
reebox/woocommerce/single-product/rating.php
reebox/woocommerce/single-product/tabs/description.php
reebox/woocommerce/single-product.php WooCommerce PayPal Payments

Onboarded: ?
Shop country code: ES
WooCommerce currency supported: ?
Advanced Card Processing available in country: ?
Pay Later messaging available in country: ?
Webhook status: –
PayPal Vault enabled: –
ACDC Vault enabled: –
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: –
Subscriptions Mode: Disabled Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-variation-management
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: customize-store
minified-js
new-product-management-experience
settings
async-product-editor-category-field

Daily Cron: ? Next scheduled: 2023-10-15 05:11:25 +01:00
Options: ?
Notes: 45
Onboarding: completed Action Scheduler

Cancelada: 4
Oldest: 2023-10-12 20:29:11 +0000
Newest: 2023-10-13 08:22:55 +0000

Completo: 30.960
Oldest: 2023-09-13 08:51:20 +0000
Newest: 2023-10-14 08:43:23 +0000

Fallida: 4.793
Oldest: 2023-03-04 06:08:21 +0000
Newest: 2023-10-13 08:17:25 +0000

Pendiente: 10
Oldest: 2023-10-14 08:53:17 +0000
Newest: 2023-10-16 12:28:13 +0000 Status report information

Generated at: 2023-10-14 09:49:24 +01:00
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Hello @adelagd,

Thank you for sharing the logs!

I understand the product description is not synced to the Google Merchant Center, correct?

I can see your theme is overriding the following template, so the problem could be due to a conflict with your theme or another plugin:

reebox/woocommerce/single-product/tabs/description.php

The best way to determine this is to:

• Temporarily switch your theme to Storefront
• Disable all plugins except for WooCommerce and Google Listings & Ads
• Repeat the action that is causing the problem

If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

Let us know how it goes!

I have tryed all you say but the problem is the same… This value should not be blank [description] I dont know wich one must I fill…. I have try

https://support.google.com/merchants/answer/10538362?hl=en&ref_topic=6098333

but all my product have problems like this.. please.. can you help me?

I have tryed all you say but the problem is the same… This value should not be blank [description] I dont know wich one must I fill…. I have try

I’m sorry to hear that you’re still encountering this issue. The [description] should be imported from the WooCommerce product description field.

Link to image: https://d.pr/i/Gwq7um

Just to confirm, have you allowed up to 48 hours to pass after completing the conflict test? It might take a day or so before the product sync is fully processed.

Look forward to hearing back from you!