Problems With Header

Hello @isabelalfano,

We apologize for any inconvenience you’ve experienced. We’re not certain what caused this issue, but it’s possible that the WP memory limit has been reached. To confirm, you can try increasing your WP Memory Limit to 512MB as recommended by Elementor itself, or 768MB for the best performance.

If that doesn’t work, could you provide us with any error messages found in the error.log or debug.log files? This would help us better understand what’s actually happening. If you’re unfamiliar with this process, you can seek assistance from your hosting provider’s customer service.

There was a previous user who inquired about a similar issue, which may be related to yours. You can click the link below to visit that forum.

https://www.ads-software.com/support/topic/cant-load-header-footer-in-jeg-elementor-kit/#post-17371142

We’ll await your further updates.

Thank You

Hello @isabelalfano,

How are you? We hope you are doing well.

Have you managed to resolve this issue?

We would like to inform you that, since there has been no conversation on this topic for a while, we will mark it as resolved.

If you encounter any other issues related to our plugin, please don’t hesitate to create a new topic.

Thank You