Problems with icloud

  • Resolved Skus

    (@skus)


    1 year, 10 months ago

    Hello guys, thanks for your plugin.

    I’ve noticed that users with icloud mails don’t recieve the message.

    This happends for months now, at first I thougth it my be some problem with that particular customer’s mail but now I’ve realized that most of the cases are customers with icloud mails.

    Is there anything I can do to solve this?

    Thanks in advance

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Bartek

    (@bartj)

    Hi @skus

    Such issues are usually related to general email deliverability. Did you check your emails with spam tester and are you sure that your domain has correctly set DNS headers as DKIM, SPF, etc.?

    Additionally, it’s the best to rely on some SMTP solution to send emails, as WordPress built-in mailing functionality cannot be relied on for higher volume messaging.

    We will try to perform some tests with icloud domain on our side, but from my experience, I can already tell you that there’s a little that ShopMagic can do about it. We’re simply providing message editor and scheduling system, there’s nothing to interfere with mailing functionalities.

    I will mark this topic as not support question, as conditions heavily rely on your setup and flow, and it cannot be reproduced or considered as direct plugin’s issue. Nevertheless, it doesn’t mean that you are not allowed to continue this thread – feel free to post any of your findings about settings mentioned above and let us know whether it hopefully brought you any aid.

    Best regards,
    Bartek

    Thread Starter Skus

    (@skus)

    Hello @bartj, how are you?

    Ok, thanks a for the info.

    I’ll let you know if there’s any update.

    Thanks again.

    Plugin Contributor Bartek

    (@bartj)

    Hi @skus

    I will close this thread due to prolonged inactivity, but feel free to post further responses if you find something out.

    Best regards,
    Bartek

Viewing 3 replies - 1 through 3 (of 3 total)
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