• Resolved marcos1991

    (@marcos1991)


    Good evening,
    I’ve an issue with this plugin because I can’t view it on my Iphone. It works both on Pc and on Android mobiles, but it doesn’t work on Iphone. How can I solve this issue?
    Thanks a lot.
    Marco

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author Matt Cromwell

    (@webdevmattcrom)

    Hi Marco,

    These types of issues typically are related to your theme, but we can help you best if we can get a live link to the page where you see the problem. Without seeing the problem we can’t speak to it much.

    Thanks!

    Thread Starter marcos1991

    (@marcos1991)

    Yes, you’re right. Sorry. The problem is in this page:
    https://www.politicipercaso.it/prova

    Thread Starter marcos1991

    (@marcos1991)

    Thank you ??

    Thread Starter marcos1991

    (@marcos1991)

    Nobody can help me?

    Plugin Support Matheus Martins

    (@matheusfd)

    Hello @marcos1991,

    I’ve accessed your donation form on my iPhone to test it and I could see your form perfectly. Is there anything I’m missing here?

    Looking forward to helping you get to the bottom of this!

    Thread Starter marcos1991

    (@marcos1991)

    OK, thank you very much, but I keep not seeing it with my iphone 6s. What Iphone do you use? Thank you. Marco

    Thread Starter marcos1991

    (@marcos1991)

    I noticed that even from the Mac it doesn’t work. Or rather, it doesn’t work from the Safari browser. If I open the page from Chrome on my mac it works regularly. How can I solve this problem so that the page can also be displayed correctly from Safari? Thanks

    chabadrichmond

    (@chabadrichmond)

    I am seeing the same issue on my side where safari on mac and iPhone the multi step donation form does not display correctly but on other browsers it seems to be just fine.

    chabadrichmond

    (@chabadrichmond)

    @marcos1991 I would edit the description to issues with Safari browser (and possibly specify multi-step donation form unless you are having issues with the standard form as well)

    Plugin Support Rick Alday

    (@mrdaro)

    Hi @marcos1991,

    I checked your page on an iPhone 6 and the page looks all correct. It loads correctly on Safari desktop.

    Here’s a video to demonstrate: https://test.rickalday.com/wp-content/uploads/video-1611247916.mp4

    Have you tried with a different device to discard this issue is not specific to your phone?

Viewing 10 replies - 1 through 10 (of 10 total)
  • The topic ‘Problems with Iphone’ is closed to new replies.