Problems with Manual Backups

  • Resolved Debayne

    (@debayne)


    9 years, 4 months ago

    Hi,

    I have this plugin on a number of my clients website.Scheduled backups seem to work fine but there seems to be a problem with manual backups.

    The backup starts is the icon starts spinning but then once completed it does nothing, so backup is listed.

    I have seen in other threads that there has been a problem with sites hosted on Heart Internet and all of my sites are hosted with them. Has this been resolved?

    https://www.ads-software.com/plugins/backupwordpress/

Viewing 15 replies - 1 through 15 (of 18 total)
  • Plugin Author cuvelier

    (@cuvelier)

    Hi there,

    Thanks for getting in touch.

    Could you tell me what host your on? Sounds like your host server may not be allowing loopback connections which could cause this problem.

    Cheers!
    Owain

    Thread Starter Debayne

    (@debayne)

    Hi Owain,

    As I mentioned above, the host is Heart Internet and they do not allow loopbacks.

    I saw in another thread that you were aware of the issue, so I was sondering if there was any fix yet?

    Thanks

    Thread Starter Debayne

    (@debayne)

    Hi Owain,

    Any news on this?

    Thanks,
    Debbie

    Plugin Author cuvelier

    (@cuvelier)

    Hi Debbie,

    Sorry for the delay.

    The current version of BackUpWordPress is still incompatible with Heart Internet for manual backups. We’re looking at possible solutions.

    It’s possible to get scheduled backups working however. For this you’ll need to create a cron job from your HT panel to hit the wp-cron.php.

    We have a basic guide here: https://bwp.hmn.md/support-center/backupwordpress-faqs/#heart-internet but if you contact Heart Internet they maybe able to help you further.

    Cheers!
    Owain

    Thread Starter Debayne

    (@debayne)

    Hi Owain,

    I have setup the cron and scheduled backups are working fine, it’s just the manual backups that don’t work ??

    If you need any guinea pigs to test possible solutions for future updates, I would be happy to assist ??

    Thanks,
    Debbie

    Plugin Author cuvelier

    (@cuvelier)

    Ah good to know, glad you have something running at least.

    I’ll be sure to reach out to you if we have a beta version of the plugin which addresses the issue,

    Cheers!
    Owain

    Thread Starter Debayne

    (@debayne)

    Hi Owain,

    I was just wondering if there was an update on this?

    Thanks

    Thread Starter Debayne

    (@debayne)

    Hi Owain,

    IS there an update on this?

    Thanks

    Plugin Author cuvelier

    (@cuvelier)

    Hi Debayne,

    I’m afraid we’ve not resolved the Heart Internet compatibility yet.

    I’ll follow up with this at the next BackUpWordPress meeting ??

    Cheers!
    Owain

    Thread Starter Debayne

    (@debayne)

    Hi Owain,

    Just checking if there had been any update on this?

    Thanks

    Thread Starter Debayne

    (@debayne)

    Not sure why this has been marked as resolved as its still an issue?

    Plugin Contributor Katrina “Kat” Moody

    (@katmoody)

    Are you unable to use the plugin at all or are you still just limited to scheduled backups only?

    Thanks,
    Kat

    Thread Starter Debayne

    (@debayne)

    It’s just manual backups, scheduled backups work fine.

    It was all working well until after v3.2.7 then it broke.

    Plugin Contributor Katrina “Kat” Moody

    (@katmoody)

    Okay … but your scheduled backups still work? even after that update?

Viewing 15 replies - 1 through 15 (of 18 total)
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