• Resolved sandras21

    (@sandras21)


    I experience problems to send emails to customers in case of new order only.
    It is activated from the Woocomemrce settings. it was working until last week. The administrator is receiving new email about a new order, client not.
    Testing is not happening with the same email, I have tied different email addresses.
    I have tried also switch to default theme; switch off almost all plugins, roll back woocommerce and other plugins which were lately updated, nothing helps.
    Also, if I choose feom admin to send invoice to the customer (I′m using pdf invoice plugin) then New order email is sent together with the invoice. But it does not go automatically if customer is placing the invoice.
    I′m using custom template for on hold email notification, changed also template file to the latest version (and also tested if there is no custom template )- no results, client is not receiving that email but can receive all the other notification emails.
    Any suggestions what could be wrong?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Melotheme

    (@melotheme)

    Did you check your SMTP setting?

    I had same issues and installing Post SMTP Mailer/Email Log resolved my issues.

    Please try to install it or others SMTP plugin and I am sure your problem also will be solved.

    Thanks

    Plugin Support Ryan Ray, a11n

    (@ryanr14)

    Hi @sandras21,

    Like @melotheme said, one issue could be your server not having the best email sending setup. It’s odd that one email would work though, while others don’t. Perhaps there is a template override or conflicting plugin at work here.

    Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
    Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

    Thread Starter sandras21

    (@sandras21)

    Thank you @ryanr14 . Here is the report, will try that smtp plugin as well, I skipped that as other emails coming through

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://xn--vanamisalaadad-kpb.ee
    Site address (URL): https://xn--vanamisalaadad-kpb.ee
    WC Version: 3.8.0
    REST API Version: ? 1.0.2
    Log Directory Writable: ?
    WP Version: 5.3
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: et
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.2.24
    PHP Post Max Size: 256 MB
    PHP Time Limit: 120
    PHP Max Input Vars: 100000
    cURL Version: 7.66.0
    OpenSSL/1.0.2t
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.3.20-MariaDB-cll-lve
    Max Upload Size: 256 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 3.8.0
    WC Database Prefix: wp_
    MaxMind GeoIP Database: ?
    Andmebaasi maht kokku: 16.07MB
    Andmebaasi andmete maht: 13.61MB
    Andmebaasi indeksi maht: 2.46MB
    wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_order_items: Data: 0.08MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_order_itemmeta: Data: 1.52MB + Index: 0.33MB + Engine InnoDB
    wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    v_kevadlaat_toimetajad: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    v_kevadlaat_yritused: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    v_kevadlaat_yr_myygipind: Data: 0.16MB + Index: 0.02MB + Engine MyISAM
    v_kevadlaat_yr_os: Data: 0.03MB + Index: 0.02MB + Engine MyISAM
    v_kevadlaat_yr_osalejad: Data: 0.13MB + Index: 0.02MB + Engine MyISAM
    v_kevadlaat_yr_osalejad2: Data: 0.09MB + Index: 0.01MB + Engine MyISAM
    v_kevadlaat_yr_tegevusalad: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    v_rattaretk: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    v_rattaretk_osalejad: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
    v_toimetajad: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    v_yritused: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    v_yr_myygipind: Data: 1.52MB + Index: 0.06MB + Engine InnoDB
    v_yr_os: Data: 0.19MB + Index: 0.00MB + Engine InnoDB
    v_yr_osalejad: Data: 0.45MB + Index: 0.00MB + Engine InnoDB
    v_yr_tegevusalad: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_aelia_dismissed_messages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_aelia_exchange_rates_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_comments: Data: 0.05MB + Index: 0.09MB + Engine InnoDB
    wp_formmaker: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
    wp_formmaker_backup: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
    wp_formmaker_blocked: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_formmaker_display_options: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_formmaker_groups: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_formmaker_query: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_formmaker_sessions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_formmaker_submits: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
    wp_formmaker_themes: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
    wp_formmaker_views: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_options: Data: 2.45MB + Index: 0.08MB + Engine InnoDB
    wp_postmeta: Data: 1.52MB + Index: 0.81MB + Engine InnoDB
    wp_posts: Data: 2.52MB + Index: 0.16MB + Engine InnoDB
    wp_supsystic_tbl_columns: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_supsystic_tbl_diagrams: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_supsystic_tbl_rows: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_supsystic_tbl_tables: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_usermeta: Data: 0.14MB + Index: 0.13MB + Engine InnoDB
    wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wpml_mails: Data: 0.19MB + Index: 0.00MB + Engine MyISAM
    wp_wpuf_transaction: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    					Sinu pood ei kasuta HTTPS-i. Lisainfo HTTPS-i ja SSL sertifikaatide kohta.
    Hide errors from visitors: ?
    
    ### Active Plugins (19) ###
    
    Coming Soon Page, Under Construction & Maintenance Mode by SeedProd: - SeedProd – 5.1.0
    Easy Table: - Takien – 1.8
    Form Maker: - 10Web Form Builder Team – 1.13.24
    Grid/List View for WooCommerce: - BeRocket – 1.1.0.3
    Shortcodes Ultimate: - Vladimir Anokhin – 5.6.1
    Sidebar Manager Light: - OTWthemes – 1.15
    Table Maker: - Wpsoul – 1.9.1
    UpdraftPlus - Backup/Restore: - UpdraftPlus.Com
    DavidAnderson – 1.16.20
    
    User Admin Simplifier: - Adam Silverstein – 0.7.1
    Checkout Field Editor for WooCommerce: - ThemeHigh – 1.3.9 – Hetkel aktiivse WooCommerce versiooniga testimata
    Extra Product Options (Product Addons) for WooCommerce: - ThemeHigh – 2.0.7
    Advanced Order Export For WooCommerce: - AlgolPlus – 3.1.1
    WooCommerce PDF Invoices: - Bas Elbers – 3.0.11 – Hetkel aktiivse WooCommerce versiooniga testimata
    WooCommerce Sequential Order Numbers: - SkyVerge – 1.9.2
    WooCommerce TM Extra Product Options: - themeComplete – 4.9.11
    WooCommerce: - Automattic – 3.8.0
    WP Lightbox 2: - Syed Balkhi – 3.0.6.2
    WP Mail Logging: - MailPoet – 1.9.5
    WP Rollback: - Impress.org – 1.7.0
    
    ### Inactive Plugins (7) ###
    
    Anti-Malware Security and Brute-Force Firewall: - Eli Scheetz – 4.19.44
    Cookie Law Bar: - WidgetPack <[email protected]> – 1.2.1
    HW Image Widget: - H?kan Wennerberg – 4.4
    Image Widget: - Modern Tribe
    Inc. – 4.4.7
    
    WooCommerce Export Orders: - Dhruvin Shah – 1.1.0 – Hetkel aktiivse WooCommerce versiooniga testimata
    WooCommerce Order Export and More: - JEM Plugins – 2.0.13 – Hetkel aktiivse WooCommerce versiooniga testimata
    WP Force SSL: - WebFactory Ltd – 1.5
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: ?
    Currency: EUR (€)
    Currency Position: right
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Poe alusaadress: #365 - /kauplemispindade-broneerimine/
    Ostukorv: #366 - /ostukorv/
    Kassa: #367 - /kassa/
    Minu konto: #368 - /minu-konto/
    Müügitingimused: #469 - /kauplemistingimused/
    
    ### Theme ###
    
    Name: laadad
    Version: – 0 on saadaval
    Author URL: 
    Child Theme: ?
    Parent Theme Name: Lightning Monkey
    Parent Theme Version: 1.4
    Parent Theme Author URL: https://stratospheredigital.ca
    WooCommerce Support: ? Ei ole deklareeritud
    
    ### Templates ###
    
    Overrides: /home/kodukyla/xn--vanamisalaadad-kpb.ee/wp-content/plugins/woocommerce-tm-extra-product-options/templates/cart/cart-item-data.php
    laadad/woocommerce/emails/customer-on-hold-order.php
    
    ### Action Scheduler ###
    
    Complete: 0
    Oldest: –
    Newest: –
    
    Pending: 0
    Oldest: –
    Newest: –
    
    Canceled: 0
    Oldest: –
    Newest: –
    
    In-progress: 0
    Oldest: –
    Newest: –
    
    Failed: 0
    Oldest: –
    Newest: –
    
    
    Thread Starter sandras21

    (@sandras21)

    thanks, I got it sorted out, the wrong email type was activated and correct deactivated, more like things lost in translation…

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Problems with New order email to the client’ is closed to new replies.