problems with password recovery

  • Resolved sturfan

    (@sturfan)


    5 years, 4 months ago

    Thanks for your very useful plug-in. It works perfectly and I only have the problem that I illustrate below.
    When a user receives the link via e-mail to reset the password, the link leads to the entry page of the password to receive the e-mail, while if he copies and pastes the link received with the e-mail in the browser, regularly leads to the page for entering the new password.
    I noticed that the link sent by e-mail from the password recovery system is written just right, but has a different reference. From the source of the e-mail is the following link:
    https://www.ernestogentili.it/lost-password/?loginName=Stefano&key=BZ5U0lvGHX62K3idgy7g
    The user therefore, if he just clicks on the proposed link, fails to reset the password.
    The short-code [pms-recover-password] is regularly inserted in the page.
    Can you help me? Thanks.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Paul

    (@paulplapsa)

    Hello @sturfan,

    It is likely that your web host has a mail tracking feature that is modifying the link. Could you please contact them and ask if this is the case?

    Best Regards,
    Paul

    Thread Starter sturfan

    (@sturfan)

    Hello Paul,
    you were right. It was the server we use to send newsletters, to track our emails. But I noticed that, for password recovery, the address reserved for the newsletter is exactly ([email protected]), while your plugin and the rest of the site, apart from the newsletter plugin, is configured with info @ ernestogentili.it. I could not find why it is used [email protected] instead of [email protected].
    Do you have any suggestions? Thanks in advance.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘problems with password recovery’ is closed to new replies.