problems with postcode / sync shipping alternatives

  • Hello,

    I’ve encountered some issues during the checkout process, specifically when the postcode is not entered on the Cart page. This appears to create synchronization problems when the postcode is directly input into the Svea module.

    Please refer to the attached video for a detailed view of the workflow, highlighting the discrepancies in pricing and the shipping options available.

    Video checkout flow

    https://capture.dropbox.com/v3ad9Au8sUQwzT6N

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author The Generation

    (@thegeneration)

    Hi,

    I’ve managed to recreate the issue and it seems to be related to how Svea responds with the postal code when a match of email+postal code is found.

    I’ll forward the issue to Svea to see of they can resolve this from their end.

    Best regards

    Thread Starter johnjohnsen

    (@johnjohnsen)

    Thank you:)

    Thread Starter johnjohnsen

    (@johnjohnsen)

    Hello , Still having issues with this. no fix yet?

    Plugin Author The Generation

    (@thegeneration)

    Hi,

    Unfortunately this is a design choice made by Svea and they’re not sure how/when they will fix this.

    My recommendation is to reach out to Svea directly. The reason it’s happening is because the zipcode is hidden/masked when a customer is recognized via email + zipcode.

    Best regards

Viewing 4 replies - 1 through 4 (of 4 total)
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