problems with roles

Hi

I have the exact same issue. It started today or yesterday. I had to add the roles by hand for the new paying members.

So please explain what we have to do with the message below, because the situation is no clear (I tried to install the new archive but it did’nt work since I still have the PB and PMS plugins already installed).
Do we have to rename/delete the folders before reinstalling the plugins (NB: losing any information related to paying users is NOT an option)

This is the message in the dashboard. “All individual Paid Member Subscriptions add-on plugins have been discontinued and are now included in the premium Basic, Pro and Unlimited versions of Paid Member Subscriptions. Please log into your account page, download the new premium version and install it. Your individual addons settings will be ported over.”

We are getting the same issue.

New paid users – pms role getting applied but wp user role stays on default.
Recurring paid users – wp base role dropping back to default instead of retaining their paid role.

Please fix ASAP – have logged tickets over weekend.

Seems to have happened from 2.49 to 2.50 update.

Hello,

Thank you for reaching out to us.

We are aware of this issue and an update was released today in order to solve it. Please make sure that you have the last version of Paid Member Subscriptions (2.5.1) on your website. We are sorry for the caused inconvenience.

Please let us know if the issue ever occurs after the update.

Have a great day!

Kind regards,

Please let us know if the issue ever occurs after the update.

The update fixed the issue. Thanks.

• This reply was modified 3 years, 1 month ago by Jean-Michel Ferrard.

Thank’s, it works very well. Thank you very much.