Problems with Sending E-mails

  • Resolved elnatanrodrigues93

    (@elnatanrodrigues93)


    4 years, 8 months ago

    Hello friends,

    I have a problem: emails are not being sent, despite the “successful sending” notification appears. However, both in the “submissions” of the plug-in and in the email inbox, the message sent does not arrive. What could be happening?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Williams – WPMU DEV Support

    (@wpmudev-support8)

    Hello @elnatanrodrigues93

    I hope you’re well today and thank you for your questions!

    The “Submissions” page isn’t related to e-mails but storing form submission data in the database.

    Each of you forms has a “Data Storage” option in “Settings” section. Take a look there, please, and make sure that this option is not set to “Disable store submissions in my database”. Only if Data Storage is not disabled, submissions will show up on “Submissions” page.

    As for e-mails

    – are other e-mail (such as e.g. activation e-mail. lost password reminder and similar) from your site properly delivered?

    – did you check SPAM folder in your inbox, just to make sure they don’t end-up there?

    If those e-mails are not in SPAM and other messages are properly delivered, please first (for testing) try switching your WordPress to use SMTP for e-mail delivery instead of the default method. To do this you can use e.g. our our Branda plugin

    https://www.ads-software.com/plugins/branda-white-labeling/

    https://www.ads-software.com/plugins/search/SMTP/

    See if that solves the problem and update us here, please.

    Kind regards,
    Adam

    Thread Starter elnatanrodrigues93

    (@elnatanrodrigues93)

    Hello,

    Thanks for the reply friend. The problem was reCaptcha v3, I don’t know why emails don’t arrive with reCaptcha v3. I switched to recaptcha v2 and it’s working perfectly. Thank you.

    Plugin Support Williams – WPMU DEV Support

    (@wpmudev-support8)

    Hi @elnatanrodrigues93

    Thanks for update and letting me know what was the issue.

    I admit I’m a bit surprised with it but we’ll look into it meanwhile. I suppose it might have been a matter of reCaptcha keys configured in plugin (as they should be different for both versions) or some conflict with another plugin on site but it’s good to know it’s now working for you.

    Best regards,
    Adam

Viewing 3 replies - 1 through 3 (of 3 total)
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