Problems with standard product sorting

https://dekroonluchter.com/product-categorie/stempels/

Hi there! ??

I’ve checked both pages that you have provided us, and I see that all your products are sorted alphabetically. This is how those pages look to me:

• https://content.screencast.com/users/GabrielFuentes/folders/Snagit/media/82f66fe7-e88a-4db5-9593-46cd7f2864b3/01.13.2021-09.00.png
• https://content.screencast.com/users/GabrielFuentes/folders/Snagit/media/8838633c-cadd-4584-a233-e73e6e2e0b7f/01.13.2021-09.01.png

Oftentimes something like this can be affected by your browser’s cache. I would suggest that you try clearing the cache/cookies and then try it again. You could also try from a different browser or device.

In case the issue persists, please provide us with a full-screen uncropped screenshot in order to understand where the issue is located and provide you with guidance. I recommend https://snipboard.io for easily sharing screenshots – please follow the instructions on the page, then paste the URL here. It works with Chrome, Firefox, Safari, and Edge.

Thanks in advance!

Hi @sophiekroezen,

We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, the above info was helpful and you were able to find a solution to your problem!

If you have further questions, please feel free to open a new topic.

Thanks.

Hi,

Sadly, the problem is still not resolved.

Today, I updated all my plugins again – including WooCommerce. I disabled all non-essential plugins. I cleared the website caches. I tried several browsers, devices and incognito mode.

I added three new products: A Test Product, B Test Product and Autotest. All these products still appear before the older products. The problem occurs at both the shop (www.dekroonluchter.com/shop) and category (www.dekroonluchter.com/product-categorie/stempels) page.

The products I created are simple products. I only gave them a title, description, short description and category. I did not change the sorting, the sorting of these products is 0.

If I check the sorting in the WooCommerce backend, these new Test products also appear above the older products.

As you can understand, I can’t manually change the product sorting number for every new product in order to get them alphabetically sorted. There will be too many new products to do that.

I hope someone can help me getting all my products alphabetically sorted.

Screenshot of shop page: https://snipboard.io/t75TNs.jpg
Screenshot of product category page: https://snipboard.io/VH2Zc0.jpg
Screenshot of sorting in WooCommerce backend: https://snipboard.io/zLX4Z9.jpg

Thanks for getting back @sophiekroezen.

Quite unfortunate to hear that the issue persists.

Kindly check whether it is caused by a plugin/theme conflict.
?
The best way to determine this is to:

• Temporarily switch your theme to Storefront
• Disable all plugins except for WooCommerce
• Check if the issue is still there

?
If you don’t see the issue, then you know that it was caused by the plugins and/or theme you deactivated. To figure out which plugin/theme is causing the problem, reactivate your other plugins one by one, checking whether the issue returns after each activation until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

Let us know how this goes.

Many thanks.

Dear Abwaita,

Thanks for your reply.

The problem was solved today. I want to share the solution for other users that might have the same problem.

When I downloaded the CSV file of all my products, it turned out that my old products actually got a sorting number, not 0. My new products got sorting number 0, causing them to show up before my older products.

I did reset the sorting for all products in phpMyAdmin using the following code.

update wp_posts set menu_order=0 where post_type='product'

All products are now alphabetically sorted.

That’s awesome! Thanks for sharing the solution with the community ??

If you have any further questions, you can start a new thread.

Cheers!