Problems with the form on elementor popup

  • Resolved xoxgregxox

    (@xoxgregxox)


    3 weeks, 6 days ago

    I’m use a shortcode of a form on my web, but when I try to suscribe to the list instead of showing me the confirmation message the page just reloads and no suscription is made. What can I do?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author fromdoppler

    (@fromdoppler)

    Hello @xoxgregxox, sorry for the delay in the response.

    We will be looking into it. If you would be so kind to send an email to [email protected] it will help us have a more fluent communication with you.

    Best regards.

    Plugin Author fromdoppler

    (@fromdoppler)

    Hello again @xoxgregxox

    We have been looking the test page you provided us and it seems you are having quite a few issues on the site that are affecting the normal functioning of the plugin.

    Mainly an error in the admin-ajax.php file is the probable cause of the error you mention. I’m leaving you some screenshots:

    https://ibb.co/Mg00zMb
    https://ibb.co/0YnZw7S

    We hope this is helpfull and that you can find the source of the issue soon!

    Feel free to contact to us again were you in need of assistance. Remember you can contact us directly through [email protected].

    Best regards!

    • This reply was modified 3 weeks, 1 day ago by fromdoppler.
    Thread Starter xoxgregxox

    (@xoxgregxox)

    Hi! I’m following up here and also writing you an email at the address you provided, just in case it’s easier to troubleshoot this way.

    I’m having an issue specifically with the shortcode for the form. The problem only happens when I use the shortcode; I’ve tried other forms and even embedded the Doppler form within an iframe, and in those cases, the popup works fine.

    The issue gets worse when someone’s logged in—the popup starts reloading repeatedly. Any idea what could be causing this? Thanks in advance for your help!

    Plugin Author fromdoppler

    (@fromdoppler)

    Hi @xoxgregxox, thanks for the feedback.

    We will keep looking into this and keep you posted!

    Any log related to this error you could provide us would be really helpfull.

Viewing 4 replies - 1 through 4 (of 4 total)
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