Problems with umlauts ?, ?, ü

  • Resolved Blue2 GmbH

    (@blue2shop)


    3 months, 3 weeks ago

    Hello,
    we have found that the view in Outlook is incorrect as soon as you use umlauts in the subject of the newsletter.

    As an example, here is a screenshot of what the header area of ??a message looks like if there are no umlauts in the subject of the message

    As soon as the newsletter contains an umlaut in the subject, the header looks like this

    It is always displayed correctly in the newsletter editor. The difference is only noticeable in test emails.

    Please provide information on how we can fix this.

    Kind regards,
    Johannes

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Michael Travan

    (@michael-travan)

    Hello, please try to go to Settings > General > Advanced > Email Encoding and set it as 8-bit and test again.

    Michael

    Thread Starter Blue2 GmbH

    (@blue2shop)

    Hello and thank you for the quick reply.
    Unfortunately, none of the coding versions offered there solve our problem.
    There was no change to the email appearance.
    Any other idea where this comes from?

    Kind regards,
    Johannes

    Plugin Support Michael Travan

    (@michael-travan)

    Hello @blue2shop,

    could you please send a test newsletter to [email protected] ?

    Thanks

    Plugin Support Michael Travan

    (@michael-travan)

    Hello @blue2shop,

    didn’t heard back from you. Did you send the test mail I asked?

    Thanks,
    Michael

    Thread Starter Blue2 GmbH

    (@blue2shop)

    Hello Michael,
    sure, I have sent two different Newsletter (with and without umlauts) on December 09, 2024

    Have you found it or should I resend it?

    Kind regards,
    Johannes

    Plugin Support Michael Travan

    (@michael-travan)

    Hello Johannes,

    yes we found them, sorry for this delay. Sometimes emails just slips by, our bad. Email headers seem ok, please check in Help > Status what you see in the section database, if you can send me a screenshot of that section.

    Plugin Support Michael Travan

    (@michael-travan)

    Hello @blue2shop,

    I think we found what’s wrong here. It seems you’re sending with Brevo by using Wp Mail SMTP with tracking active. Tracking doesn’t work well with special encodings, so you should turn that off. I’d also suggest you to use our free Brevo integration addon, which connects directly with Brevo (and hence you can stop using Wp Mail Smtp).

    Michael

Viewing 7 replies - 1 through 7 (of 7 total)
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