Problems with V2.4.1

  • Resolved woodypad

    (@woodypad)


    1 year ago

    Hello,
    Thanks for your plugin!

    I’m having problems with version 2.4.1.
    I created a new Feed, but when I click generate and save it never completes the process, the wheel keeps turning endlessly.

    I also see in your video that the Google extension should be activated, but that section is not present in my interface.

    Thank you

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Contributor Michel Jongbloed

    (@michel-jongbloed)

    Hi@woodypad,

    Sorry to hear you’re having issues with the plugin.

    The Google extension is only for one of the premium versions of our plugin. The free version has this Google extension build in, so you can forget that part of the video.

    As for the feed that never completes the process. Could you please have a look at this list: https://www.wpmarketingrobot.com/support/faq/#toggle-id-17

    The list is pretty comprehensive, but usually the first steps solve the issue.

    Let me know if that helped.

    Thread Starter woodypad

    (@woodypad)

    Hi Michel,
    Thank you for your answer.
    I carried out all the steps several times, but the problem was only partially resolved. Now you can create the feed, but the lower part does not show all the settings.
    If I exit and try to reenter the list, the infinitely rotating wheel appears.

    According to the procedure I recorded a log file, can I send it to you?
    Thank you

    Plugin Contributor Michel Jongbloed

    (@michel-jongbloed)

    Yes sure. You can mail the log file to michel (at) wpmarketingrobot.com.

    Thread Starter woodypad

    (@woodypad)

    done, thanks!

    Plugin Contributor Michel Jongbloed

    (@michel-jongbloed)

    Thanks, I received the logging. The logging seems to look ok though.

    Could you also mail me the link to the feed that fails so I can check the file?

    Also, could you explain a bit more what you mean with “but the lower part does not show all the settings”? Do you mean the lower part of the Edit Feed form? Could you maybe send me a screenshot of that part? You also mentioned reentering the list, so it’s also possible you meant the list not showing the lower part?

    Thread Starter woodypad

    (@woodypad)

    Hi Michel,
    I sent two videos, maybe it’s clearer

    Thank you

    Thread Starter woodypad

    (@woodypad)

    Your latest update has Fixed it!
    Thanks Michael!

    Plugin Contributor Michel Jongbloed

    (@michel-jongbloed)

    Great! That’s perfect. You’re welcome!

Viewing 8 replies - 1 through 8 (of 8 total)
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