Problems with visa card payments

  • Resolved john2333

    (@john2333)


    1 year, 5 months ago

    When the customer makes a payment with a visa card on the site, it marks echec but is validated on stripe. Similarly, when I make a visa refund from my wordpdress site, it doesn’t send the request to stripe even though the webhook is properly configured.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @john2333,

    Greetings from WebToffee support.

    We apologize for the inconvenience caused.

    To help us better understand the issue, please share the following information:

    1. The screenshot of the order page including the order note.
    2. The Stripe log of the affected order from your Stripe dashboard?(Stripe dashboard -> Developers -> Payments > Go to the affected order > Events & Logs).
    3. The version number of the Stripe Payment Gateway plugin you are using.

    Awaiting your response.

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @john2333,

    We haven’t heard back from you. We hope you were able to resolve the issue.

    As this thread has been in an idle state for some time we are marking it as resolved.

Viewing 2 replies - 1 through 2 (of 2 total)
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