Problems with Woo Subscriptions (limit to one product)

  • thsch

    (@thomassch)


    4 months ago

    I sell subscriptions that are not recurring, but end after a year, and users can renew them when they want. I use vaulting, which is approved by paypal.
    I have also activated the option in the Woocommerce Subscription settings that you can have several products in a shopping cart at the same time (similar problem was described in this thread: https://www.ads-software.com/support/topic/problems-in-combination-with-buy-once-or-subscribe/)

    Suddenly one of my products can only be added to the cart once and no other products can be added to the cart. When I try it, the product is set in the inventory tab to limit sales to 1 item per order (the option “_sold_individually” is then automatically set to checked). Since this affects our sales gravely, I’ve spent hours trying different settings but it doesn’t help, so I think it’s the same bug as mentioned in this thread.

    Log in PrivateBin

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hello @thomassch

    Edited my response:

    Initially, I wasn’t able to replicate the issue, but after further testing, it seems there might be a bug. I’ll consult with the rest of the team and our developers and update my response accordingly.

    Kind regards,
    Krystian

    Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hello @thomassch

    Update regarding your problem. Initially, I mentioned that I couldn’t replicate the issue, but after testing in a different environment, I was able to reproduce it, similar to what you’re experiencing on your checkout page.

    It seems that this issue might be related to the way your products were initially set up under the “PayPal Subscriptions” mode, which does not allow adding other non-subscription products to the cart if a subscription product is already included. Switching to “PayPal Vaulting” should ideally remove this limitation, but it appears the plugin logic may still be incorrectly enforcing the restrictions from the previous setup.

    Here’s a workaround that could potentially resolve this issue:

    1. Switch the subscription mode back to “PayPal Subscriptions”.
    2. Remove the assigned plan from the affected products (check them all 1 by 1)
    3. Switch back to “PayPal Vaulting” mode.

    Here’s a recording how to do that properly: https://f005.backblazeb2.com/file/Inpsyde/upload/2024/06/chrome_C2zXkX5oQA.gif

    This process should clear any residual settings that are causing the current problem, allowing you to add multiple products to the cart as intended.

    Please try these steps and let me know how it works out. We’ve created an issue for this problem, so it should be addressed soon, but I can’t guarantee that it will be resolved in the next release.

    Kind Regards,

    Krystian

    Thread Starter thsch

    (@thomassch)

    Thank you, that worked well.
    I’d also like to add the following to the instructions for cases where product variants are used:
    2a. First, switch to a simple subscription and remove the PayPal connection there.
    2b. Then, switch back to the variants.
    2c. Save the product.

    Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hello @thomassch,

    Thank you for your feedback and the suggested solutions.

    I’ll update this thread once the issue is resolved.

    Kind regards,
    Krystian

Viewing 4 replies - 1 through 4 (of 4 total)
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