• Resolved creanovo

    (@creanovo)


    Hello good day,

    I would like to know if it is possible that someone can help me with a problem that I have since the last update of woocommerce (yesterday), it turns out that after that every time I try to access my cart pages, check out I get an error 500 ( Internal Server Error).

    I would like to know how I can solve it, thanks

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Phil

    (@fullysupportedphil)

    Automattic Happiness Engineer

    As this problem just started after an update, it’s likely that either your theme or a third-party plugin on your site has not had it’s code properly updated to remain compatible.

    In that case you’ll want to do some conflict tests with your theme and other plugins. We have a guide on how to test for conflicts here:
    https://docs.woocommerce.com/document/woocommerce-self-service-guide/#section-4

    You can also use the free Health Check plugin to simulate these tests, though that sometimes isn’t as effective:
    https://docs.woocommerce.com/document/troubleshooting-using-health-check/

    In the future, I would recommend setting up a staging site. Either through your hosting company, or by using a plugin like WP Staging. This way you have a safe place to test updates and changes before making them on your live site.

    Thread Starter creanovo

    (@creanovo)

    I tell you that I have tried all the options that you have told me and none have worked, the only way to see these pages is by unlinking them from woocommerce, that is, when in advanced >> pages, I remove them from there, otherwise I still receive the error 500

    Phil

    (@fullysupportedphil)

    Automattic Happiness Engineer

    I would recommend reaching out to your host then and having them take a look at your server error logs.

    If those pages are properly created, WooCommerce is the only plugin active, and you are using the default Twenty Twenty theme there is no reason why you would get that error.

    Your host will want to take a look at your server logs to trace the 500 error that is happening.

    AJ a11n

    (@amandasjackson)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 4 replies - 1 through 4 (of 4 total)
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