Processing Email or Order Notification Email not Sent To Customer

  • Hello Everyone,

    Please I need help from the community/ plugin developer team, the order notification stopped sending to customer upon orders, it was working perfectly initially but stopped like 3 weeks ago and I have checked everything I could possible link that to. Also tried sending test emails from the templates but its not sending (says sent but never received) which explains why customers don’t get order notification emails again, but using the sender email as the test receiver email went through. And few days ago, the store new order notification too ceased for some products and later got back which implies that its technical glitch or update bug of the plugin.

    Please if anyone from the community or the plugin developers can help with something it will be deeply appreciated.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support lavendervu2510

    (@lavendervu2510)

    Hi,

    Thank you for bringing us this attention.

    We suppose that emails might not reach the customer’s email server for various reasons, so it’s important to check the email server’s block conditions. You can verify if the email was sent from your site using a Mailog plugin. For guidance on how to do this, please refer to this guide: https://villatheme.com/knowledge-base/how-to-check-if-wordpress-sends-email-using-a-mail-log-plugin/

    Best regards

    Thread Starter abumm

    (@abumm)

    Thank you very much lavendervu2510 (@lavendervu2510).

    I followed your recommendation, the emails are sent from my website but not received by the customer receiving email, the email log but WP Mail Logging plugin says the emails were sent but only the admin email was received but the customer is not received.

    I deactivated the plugin to test and the email got send as it should so i think the issues is from the plugin, please kindly help check. I look forward to your swift response.

    Plugin Support lavendervu2510

    (@lavendervu2510)

    Hi,

    For further assistance with this issue, please reach out to us on our support forum. We’ll help to check.

    Best regards.

    Thread Starter abumm

    (@abumm)

    Thanks Lavendervu, I just posted on a similar thread in the support forum you referred, does that suffice as reaching out or I have to start a new thread here (https://villatheme.com/supports/forum/presale/) or send an email to a designated email.

    Thanks and I look forward to your swift response

    Plugin Support lavendervu2510

    (@lavendervu2510)

    Hi,

    We received your ticket and responded to you there, kindly update your mailbox.

    Best regards.

    Thread Starter abumm

    (@abumm)

    Hello, please i have not heard any further update on the ticket for about 4 days, I also sent reminder this morning and nothing yet and the issue still persist. Please help expedite action on resolving this. Thanks

    Plugin Support lavendervu2510

    (@lavendervu2510)

    Hi,

    I am sorry if any confusion.

    I have follow up on your issue and keep updated you through the ticket: https://villatheme.com/supports/topic/woo-commerce-email-customizer/#post-211209

    There are two users responding to the ticket, and the usernames are different on WordPress, so I may not have recognized you. Since the email templates by our plugin are being sent out normally, no issues have been identified on our end so let’s continue the discussion on the ticket to find out more clues from your end.

    Best regards.

Viewing 7 replies - 1 through 7 (of 7 total)
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