Processing Emails not being sent

  • To Woocommerce Developers,

    I have an issue on one of my clients site. We are using latest version of WP and WC. If someone places an order it goes straight to on hold (BACS process) the client goes into the orders overview page and clicks the mini processing icon which used to send a “processing email” out to the customer isn’t being sent. We’ve tried it by using the “order process” option in the edit order page and this doesn’t work either. You have to select on the right hand side to re send the processing email for this to go through to the customer.

    Completed order emails are going through with no issues.

    Any idea as to what is causing processing emails not to work correctly?

    Regards

    Paul

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Stuart Duff – a11n

    (@stuartduff)

    Automattic Happiness Engineer

    Hey @pkmurphy1992,

    If you install a plugin titled WP Mail Logging on your site you will be able to see all emails that are being sent our via the WordPress core software, when those were sent and to whom they were sent too all from within your WordPress admin dashboard.

    https://www.ads-software.com/plugins/wp-mail-logging/

    If the email shows up in the log as being sent yet is not received by the customer the issue will be on the customers end usually.

    Another thing you could try is instead of using the default WordPress mail functionality to send out emails try using SMTP instead.

    https://www.ads-software.com/plugins/easy-wp-smtp/

    Thread Starter pkmurphy1992

    (@pkmurphy1992)

    Hi Stuart,

    Thanks for this. I have installed the WP Mail Logging plugin as suggested. I have following the same steps as mentioned above the log picks up the following emails being sent to my email address when I place an order:
    – New Customer order
    – Thank you for your order (on hold)
    I go into the order overview page click processing. WP Mail Logging displays no processing email and no processing email is received. I go back to the overview page click completed and WP Mail Logging displays the completed email being sent and I also received it. So issue still persists with processing emails. The only time I get processing emails is if I click edit go to the right hand side and select the resend processing email. Which is displayed in WP Mail Logging and the email comes through.

    Regards

    Paul

    Thread Starter pkmurphy1992

    (@pkmurphy1992)

    Hi Stuart,

    Wonder if you have anymore suggestions as based on my previous response, what you suggested unfortunately doesn’t work.

    Regards

    Paul

    Thread Starter pkmurphy1992

    (@pkmurphy1992)

    Can anyone bring to light a solution to this please?

    Regards

    Paul

Viewing 4 replies - 1 through 4 (of 4 total)
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