Processing Error

  • Resolved mymichael2

    (@mymichael2)


    7 years, 3 months ago

    I received the following message from one of my customers this morning:

    I tried 3 times this morning to pay for the $25 sample blank on your website and all 3 times after entering the credit card info correctly I got this message:
    Something went wrong and payment could not be proceed. Please try again later. >>> CVV2 Mismatch: 15004-This transaction cannot be processed. Please enter a valid Credit Card Verification Number

    The CCV2 number I entered was correct all 3 times. You might need to straighten out a technical issue before I can go any further. Let me know when it is resolved.

    I recently tested everything in the sandbox, and it seemed to be functioning error-free. I’m doing some checking right now. However, if you recognize this problem, and can help me shorten the pursuit of a solution, I’m all ears. Thanks!

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  • Thread Starter mymichael2

    (@mymichael2)

    Update:

    This may or may not lean toward a solution, but it’s a bit more info: Another company (with a different software system) was able to process their cards in sandbox mode, but when they went live using PayPal they received the same CVV2 mismatch error. After a LOT of digging they discovered that PayPal wasn’t accepting the four-digit expiry date from their system. When they switched it to two digits (ie. 21 for 2021), processing went through without a glitch.

    We send through the four-digit expiry date with Jigoshop. Is it possible to switch that to two digits to see if it solves our problem also?

    Hi
    I believe this is not the case, but we might give it a try – please contact me at [email protected] ??

Viewing 2 replies - 1 through 2 (of 2 total)
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