Processing failed, please try again

  • Resolved adriancervera

    (@adriancervera)


    5 years, 11 months ago

    Hi there,

    I have some problems with the Google Feed generator

    After doing everything is supossed to make the feed, I clik on Save an Generate Feed and fater a while in ‘processing’ it changes to ‘Processing failed, please try again’.

    Someone could help me, please?

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Contributor Michel Jongbloed

    (@michel-jongbloed)

    Hello @adriancervera,

    Could you checkout the steps in this FAQ topic? https://www.wpmarketingrobot.com/support/faq/#toggle-id-16

    Thread Starter adriancervera

    (@adriancervera)

    I have followed it until step 3, and now it stays ‘In processing queue’

    Is it ok?

    Plugin Contributor Michel Jongbloed

    (@michel-jongbloed)

    You’ll have to try all the steps until it get’s the feed out of the processing queue. Of course it’s not ok if it stays in processing queue, but the procedure is meant to get it out of that state.

    You are using version 1.13.1?

    Thread Starter adriancervera

    (@adriancervera)

    Yes I am

    I’ll try all the steps. When I have finished it I will tell you

    Plugin Contributor Michel Jongbloed

    (@michel-jongbloed)

    OK.

    Thread Starter adriancervera

    (@adriancervera)

    It worked on step number 8

    Plugin Contributor Michel Jongbloed

    (@michel-jongbloed)

    OK @adriancervera,

    That’s not optimal as using the background option is the preferred way, but it sometimes solves resource issues from your server.

    Could you check if you have any error messages in one of the following folders on your server?

    1) On WooCommerce -> Status -> Logs
    2) In the root folder of your server
    3) In the “wp-content” folder on your server
    4) Or in the “wp-content/plugins/wp-product-feed-manager” folder

    If you do find any error log file, please send it to [email protected]

    Plugin Contributor Michel Jongbloed

    (@michel-jongbloed)

    Hi @adriancervera,

    Could you please check for any error messages? I would like to investigate the cause of why you can’t run a feed update in the background mode.

    So please check the previously mentioned folder for any error files.

    Plugin Contributor Michel Jongbloed

    (@michel-jongbloed)

    Hello @adriancervera,

    I hope we were successful in helping you resolve your issue with our Feed Manager plugin! Since we have not heard back from you in the past 2 weeks and we don’t want to leave tickets open forever, I will now be marking this support topic as resolved. However, if we still haven’t resolved your issue please reach out to us as we would be more than happy to further assist you!

    Thanks and have a great day!

Viewing 9 replies - 1 through 9 (of 9 total)
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