“processing” status is endless

  • Resolved kazimieras

    (@kazimieras)


    7 years, 5 months ago

    First off all, Your plugin and its configuration possibilities is superb. This is all You can imagine for creating feed for facebook.
    I tried to generate product feed for facebook, but at the end of it its configuration then I press save at the last step at the “Manage feeds” window the status is all the time “processing”. I noticed (checked the xml link) that then I’m enable variations the feed is generated a lot bigger (counting by exported products) (I can import it in facebook) but the filter is not working anyway. Without variations the generations process ends at about 14%. In both ways I end up with continuous status “processing”.
    Could You help me to find out the causing problem?
    Best regards
    Kazimieras

Viewing 6 replies - 1 through 6 (of 6 total)

  • Dear kazimieras,

    Thanks for using our plugin and reaching out to us. Sorry to hear that you are experiencing issues with it. I need your help to understand what exactly is going wrong as it is a bit hard to determine that from your post.

    Could you go to the “Manage feeds” page and add this to your URL &debug=true

    Your URL should look something like this now:
    ….wp-admin/admin.php?page=woosea_manage_feed&debug=true

    On the screen you should now see a box with a red line on the left side. Could you copy / past the content of that box and e-mail it to me ([email protected])? It will help me to understand how exactly you have configured your product feed and try to solve your issue from there.

    Thank you very much.

    All the best,
    Joris

    @kazimieras,

    I have just released a new version of the plugin, version 1.6.0, that should fix the issue you are experiencing. Can you update the plugin, create a new project/feed and let me know if it worked out for you?

    Have a great weekend!
    Joris

    Thread Starter kazimieras

    (@kazimieras)

    Hi,
    Thanks for fast reply and new update!
    I’d tried new version of plugin but the result is almost the same. After saving new feed configuration it stated status as ready. But after looking at xml file it revealed that feed generation was stoped at the same products as before. Then I manually refreshed product feed and it started endless “processing” status again.
    P.S. I send new debug information to You by e-mail.

    Best regards

    Kazimieras

    @kazimieras,

    Could you update to version 1.6.1 and give it another try?

    Thanks!
    Joris

    Thread Starter kazimieras

    (@kazimieras)

    Thanks for the new plugin update! I tried new version 1.6.2, but unfortunately it seems that the problem is the same: the feed generation process was stopped at the same place as before.
    Please, inform me, how can I help to give You some additional information about this case (configuration, logs, etc.). I will definitely try to help You ASAP.

    @kazimieras, have you tried out the latest release of the plugin already? A couple of weeks ago we added support for smaller batch processing that should solve your issue.

    Please let me know if it doesn’t solve your bug.

    All the best,
    Joris

Viewing 6 replies - 1 through 6 (of 6 total)
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