Product Add New / Edit Errors

HI @3201126tdg

Thanks for reaching out!

I understand that you are receiving an error message when trying to add/edit products on your site, correct?

To better picture what you are referring to here, can you please share with us a clear screenshot of what you see on your end so that we could address you more effectively?

If you don’t already have a screenshot service installed, you can try https://snipboard.io. You can share the direct link to the image as a response to this topic.

Meanwhile, I replicated the scenario on my personal site running on the default Storefront theme, however, I am unable to reproduce the issue on my end as I can add or edit products successfully.

For us to investigate this further, can you please try to switch to the default Storefront theme and only WooCommerce plugin is enabled, try to add or edit a product and see if you are successful afterwards?

If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.

If this did not resolve the issue, please share your System Status Report, that will help us further troubleshoot.

You can find it via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Let us know how it goes!

Dashboard, Products, Add New:

If I select a Product and Edit:

The Preview, showing the WooCommerce Single Product Block that doesn’t appear in the Editor:

So my issue is that both the Add New and the Edit Product pages don’t edit the template/blocks actually used by the site to display products. Because the editor doesn’t show and allow editing of the actual blocks used, I cannot load products into my shop.

Hi @3201126tdg

Thanks for sharing the screenshots above.

I found a similar thread related to your issue here: https://www.ads-software.com/support/topic/site-doesnt-include-support-for-the-woocommerce-product-tab-block/

Can you please try the proposed workaround on that thread and see if this resolves your issue here?

The code to remove the template hook did take away the 4 error message blocks, but did nothing to enable/resolve the editing issue (where the Edit Screen doesn’t display the Woocommerce Single Product Block), making actual Product adding / editing impossible.

Hello,

Sorry to hear that.

It would be great if you share your System Status Report, found under WooCommerce > Status, on your site.

And please share a copy of any fatal error log found under WooCommerce > System Status > Logs (if any error is present).

That information will help to take a closer look.

Hi @3201126tdg

We haven’t heard back from you in a while, so I’m going to go ahead and mark this thread as resolved. If you have any other questions please start a new topic.

Thanks!