Product Addons

  • Resolved laserstore

    (@laserstore)


    3 years, 3 months ago

    Hi!
    I have been having problems when the customer adds the product to the cart which has addon fields created by the Woocommerce Custom Product Addons plugin to customize the product. After receiving the email, when clicking the button to be redirected to checkout, all addons information is lost, leaving only the father product in the purchase.
    It’s probably a compatibility issue, but it ends up causing confusion in the purchase because it’s necessary to contact the buyer to verify all the customization data again. If one day this can be resolved it will be very interesting!
    Thanks!

    • This topic was modified 3 years, 3 months ago by laserstore.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor Nauriskolats

    (@nauriskolats)

    Hi @laserstore

    Thanks for reaching out.

    CartBounty works with the default Checkout form of WooCommerce. Any custom fields you have added to your checkout form via any of the available custom fields plugins at the moment are not saved due to many different ways that can be used to add such custom fields to the Checkout form.

    Best,
    Nauris

    Thread Starter laserstore

    (@laserstore)

    Hi Nauris! Thank you!

    Is there a chance to edit the button to go straight to cart instead of checkout?

    Plugin Contributor Nauriskolats

    (@nauriskolats)

    Yes, it is possible to customize the return link, but I’m affraid it is only available in our Pro version.

    Plugin Contributor Nauriskolats

    (@nauriskolats)

    Hi @laserstore

    Just wanted to reach out and inform about some good news – we have just released a new CartBounty Pro version which supports Custom product fields.
    Now, if a customer returns to the store from abandoned cart reminder email – product custom fields will be restored.

    Thread Starter laserstore

    (@laserstore)

    Hey @nauriskolats Thank you for the contact! I have the Pro version, but it’s old, so I need to renew the subscription to test. I will check it out! Thank you again.

Viewing 5 replies - 1 through 5 (of 5 total)
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