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dimensionsfoundation
(@dimensionsfoundation)

2 months ago

We are using the free version of the plugin on our website. Our Catalog Visibility is set to be Catalog Visible (non purchasable). I configured a simple product to be available only to US customers. I then logged in as a customer whose shipping country is Canada. However, I can still add the item to the cart. We have another variable subscription product where there are options for US and options for Canada and this product correctly displays only the Canadian options when logged in as this customer (the US options aren’t visible). The only difference I can tell is that one is a simple product and one is a variable subscription.

https://snipboard.io/h5cTsM.jpg

Viewing 15 replies - 1 through 15 (of 23 total)

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Plugin Author kuldipzorem
(@kuldipzorem)

2 months ago

Hi @dimensionsfoundation,

Could you please share a screenshot of the general settings from our plugin?

Thank you,
Kuldip

Thread Starter dimensionsfoundation
(@dimensionsfoundation)

1 month, 2 weeks ago

Here you go.

https://snipboard.io/aEjCoy.jpg

Plugin Author kuldipzorem
(@kuldipzorem)

1 month, 2 weeks ago

Hi @dimensionsfoundation,

Please enable the “Force Geolocation” option and share a screenshot of the product restriction settings in our plugin.

Thanks,
Kuldip

Thread Starter dimensionsfoundation
(@dimensionsfoundation)

1 month, 2 weeks ago

Here are the screenshots. I activated the Force Geolocation, but did not make any changes to the product settings since my original screenshot.

Plugin Author kuldipzorem
(@kuldipzorem)

1 month, 2 weeks ago

Hi @dimensionsfoundation,

Are you using a caching plugin in your store?

Thanks,
Kuldip

Thread Starter dimensionsfoundation
(@dimensionsfoundation)

1 month, 2 weeks ago

No, we are not. The aspect that is most confusing to me is that it works for our variable subscription product, but not our simple product.

Plugin Author kuldipzorem
(@kuldipzorem)

1 month, 2 weeks ago

Hi @dimensionsfoundation,

Could you kindly share a restricted product URL from your store?

Thank you,
Kuldip

Thread Starter dimensionsfoundation
(@dimensionsfoundation)

1 month, 2 weeks ago

This is on our sandbox.

https://env-hubexchangepresscom-paidsandbox.kinsta.cloud/shop/book-test-a-can-of-worms/

Plugin Author kuldipzorem
(@kuldipzorem)

1 month, 1 week ago

Hi @dimensionsfoundation ,

Could please share a variable subscription product URl from your store?

Thanks,
Kuldip

Thread Starter dimensionsfoundation
(@dimensionsfoundation)

1 month, 1 week ago

There are a lot of variations so here is a link to a video showing all of them.

https://drive.google.com/file/d/1plwCzALMyxP7FFFq05YcwESjVcIRLbva/view?usp=sharing

Plugin Author kuldipzorem
(@kuldipzorem)

1 month, 1 week ago

Hi @dimensionsfoundation,

Could you let me know which theme you’re currently using on your store? If possible, could you also check if the issue persists when using the Storefront or Twenty Twenty-Four theme?

Thanks,
Kuldip

Thread Starter dimensionsfoundation
(@dimensionsfoundation)

1 month, 1 week ago

We are using an Avada Child theme and yes, the issue persists when using the Twenty Twenty-Four theme.

Plugin Author kuldipzorem
(@kuldipzorem)

1 month, 1 week ago

Hi @dimensionsfoundation,

Could you please share the link to the variations product that you demonstrate in the video?

Thanks,
Kuldip

Thread Starter dimensionsfoundation
(@dimensionsfoundation)

1 month, 1 week ago

https://env-hubexchangepresscom-paidsandbox.kinsta.cloud/shop/exchange-press-membership/

Plugin Author kuldipzorem
(@kuldipzorem)

1 month, 1 week ago

Hi @dimensionsfoundation,

Could you please let me know which plugin you’re using for subscription products? Also, are you using any custom code to display subscription products on the frontend?

Thank you,
Kuldip

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