Product bundle / multiple products linked

Hello @qurdis

Thank you for reaching out to us, we are here to help.

I have just tested the situation you described:
– created a product bundle with 4 different products included.
– Added different amounts of products in the bundle.
– Sold a single bundle.
– Verified that the individual product count in WooCommerce decreased when the bundle was sold.
– Verified that the individual product count in Zettle decreased as a result of the changes in WooCommerce.

So, everything seems to be working as expected for me on my test environment. I have set the product bundle to not have any inventory count and don’t see (or expect to see) the bundle synchronized to Zettle (since this product type is not possible to synchronize).

Is there anything here that doesn’t work for you in the same way? Am I missing any detail of the problem you are facing? Please provide more details. If you don’t feel comfortable sharing those details on a public forum, please open a ticket with our service desk. You can find the instruction for this here: https://zettle.inpsyde.com/docs/request-support/
(please add the URL of this thread in the ticket as well).

Kind regards,
Joost

How would you tackle this problem.

We use woocommerce mainly to deal with everything. Stock ammounts, selling products and making products to our store and for our woocommerce-store.

The Pos Zettle doesn’t sync the products to zettle. So how can we make those bundled products sellable in a shop and also have it work online ?

Hello @qurdis

Yes, if you want to have the product bundles also shown in the Zettle POS library, that will be an issue, because this product type cannot be synchronized by our plugin. Also, if you would have any way of adding such a product manually to the Zettle library, the individual products would not sync correctly to WooCommerce.

The only option is to only sell these product bundles via the online store. There is currently no option to add a product bundle on Zettle, so I also don’t see any option to create what you are looking for. Maybe I am still missing something? How can you create a product bundle in Zettle? This seems to be the start of the problem, and you might need to ask Zettle for options on this situation?

Please let me know if there is anything more I can do for you.

Kind regards,
Joost

Hello,

Since we have not heard back from you for over a month, we will mark this thread as resolved. Do not hesitate to open a new thread if you still need our support on this or any other issue.

Kind regards,
Joost