• Resolved widefoot

    (@widefoot)


    Hi, here is the site: https://www.widefootdesign.com/

    Here is the system report:

    ### WordPress Environment ###
    
    Home URL: https://www.widefootdesign.com
    Site URL: https://www.widefootdesign.com
    WC Version: 2.5.3
    Log Directory Writable: ?  /home/widenunw/public_html/wp-content/uploads/wc-logs/
    WP Version: 4.4.2
    WP Multisite: –
    WP Memory Limit: 128 MB
    WP Debug Mode: –
    Language: en_US
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 5.4.45
    PHP Post Max Size: 8 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    SUHOSIN Installed: ?
    MySQL Version: 5.5.45
    Max Upload Size: 2 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 2.5.3
    :
    woocommerce_sessions: ?
    woocommerce_api_keys: ?
    woocommerce_attribute_taxonomies: ?
    woocommerce_termmeta: ?
    woocommerce_downloadable_product_permissions: ?
    woocommerce_order_items: ?
    woocommerce_order_itemmeta: ?
    woocommerce_tax_rates: ?
    woocommerce_tax_rate_locations: ?
    
    ### Active Plugins (14) ###
    
    Add Meta Tags: by George Notaras – 2.10.9
    Black Studio TinyMCE Widget: by Black Studio – 2.2.8
    WooCommerce Enable Free Shipping on a Per Product Basis: by Patrick Rauland – 1.0.1
    Enhanced E-commerce for Woocommerce store: by Tatvic – 1.0.17
    EWWW Image Optimizer: by Shane Bishop – 2.5.9
    Google Analytics by Yoast: by Team Yoast – 5.4.6
    Google XML Sitemaps: by Arne Brachhold – 4.0.8
    Jetpack by WordPress.com: by Automattic – 3.9.2
    Revolution Slider: by ThemePunch – 4.6.93
    Page Builder by SiteOrigin: by SiteOrigin – 2.3.1
    SSL Insecure Content Fixer: by WebAware – 2.1.6
    WooCommerce Table Rate Shipping by Mangohour: by mangohour – 1.2.1
    WooCommerce: by WooThemes – 2.5.3
    WP Instagram Widget: by Scott Evans – 1.9.5
    
    ### Settings ###
    
    Force SSL: ?
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    
    ### API ###
    
    API Enabled: ?
    API Version: 3.1.0
    
    ### WC Pages ###
    
    Shop Base: #63 - /shop/
    Cart: #64 - /cart/
    Checkout: #65 - /checkout/
    My Account: #66 - /my-account/
    
    ### Taxonomies ###
    
    Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    ### Theme ###
    
    Name: Virtue – Premium Child
    Version: 1.0.0
    Author URL: https://www.kadencethemes.com/
    Child Theme: ?
    Parent Theme Name: Virtue - Premium
    Parent Theme Version: 3.0.8
    Parent Theme Author URL: https://www.kadencethemes.com/
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: virtue_premium/woocommerce/archive-product.php
    virtue_premium/woocommerce/content-product.php version 1.6.4 is out of date. The core version is 2.5.0
    virtue_premium/woocommerce/content-product_cat.php version 1.6.4 is out of date. The core version is 2.5.2
    virtue_premium/woocommerce/content-single-product.php
    virtue_premium/woocommerce/loop/add-to-cart.php version 2.1.0 is out of date. The core version is 2.5.0
    virtue_premium/woocommerce/loop/loop-end.php
    virtue_premium/woocommerce/loop/loop-start.php
    virtue_premium/woocommerce/loop/price.php
    virtue_premium/woocommerce/loop/rating.php
    virtue_premium/woocommerce/loop/sale-flash.php
    virtue_premium/product-searchform.php version - is out of date. The core version is 2.5.0
    virtue_premium/woocommerce/single-product/add-to-cart/external.php
    virtue_premium/woocommerce/single-product/add-to-cart/grouped.php
    virtue_premium/woocommerce/single-product/add-to-cart/simple.php
    virtue_premium/woocommerce/single-product/add-to-cart/variable.php version 2.3.0 is out of date. The core version is 2.5.0
    virtue_premium/woocommerce/single-product/price.php version 1.6.4 is out of date. The core version is 2.4.9
    virtue_premium/woocommerce/single-product/product-image.php
    virtue_premium/woocommerce/single-product/product-thumbnails.php
    virtue_premium/woocommerce/single-product/related.php
    virtue_premium/woocommerce/single-product/review.php version 2.1.0 is out of date. The core version is 2.5.0
    virtue_premium/woocommerce/single-product/sale-flash.php
    virtue_premium/woocommerce/single-product/share.php
    virtue_premium/woocommerce/single-product/short-description.php
    virtue_premium/woocommerce/single-product/title.php
    virtue_premium/woocommerce/single-product/up-sells.php
    virtue_premium/woocommerce/single-product.php
    virtue_premium/woocommerce/taxonomy-product_cat.php
    virtue_premium/woocommerce/taxonomy-product_tag.php
    
    : Learn how to update outdated templates

    I was having problems with the product categories showing up on mobile devices. I saw that my template files were outdated, so I tried manually updating them using this as a guide

    When I was finished the site looked bad. Somehow I got all the templates back to there original status before I started messing with everything and the site looks better.

    However, I am still having the product categories issue on mobile. The page shows up, but there are no visible products. The weird part is that there is a line that says ” Showing all 3 results” and if you tap in the blank white space where the products used to be you will load a product page as if they are there but they are invisible.

    https://www.ads-software.com/plugins/woocommerce/

Viewing 7 replies - 1 through 7 (of 7 total)
  • Your theme version is v3.0.8 but the current version is at v3.5.0. That’s a lot of fixes. Updating your theme will fix the out-dated templates issue and much more. Take a backup before updating.

    Thread Starter widefoot

    (@widefoot)

    I have now updated the theme to the current version 3.5.0.

    However I am still getting “invisible” products on the product categories pages.

    Here is a updated system report:

    ### WordPress Environment ###
    
    Home URL: https://www.widefootdesign.com
    Site URL: https://www.widefootdesign.com
    WC Version: 2.5.3
    Log Directory Writable: ?  /home/widenunw/public_html/wp-content/uploads/wc-logs/
    WP Version: 4.4.2
    WP Multisite: –
    WP Memory Limit: 128 MB
    WP Debug Mode: –
    Language: en_US
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 5.4.45
    PHP Post Max Size: 8 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    SUHOSIN Installed: ?
    MySQL Version: 5.5.45
    Max Upload Size: 2 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 2.5.3
    :
    woocommerce_sessions: ?
    woocommerce_api_keys: ?
    woocommerce_attribute_taxonomies: ?
    woocommerce_termmeta: ?
    woocommerce_downloadable_product_permissions: ?
    woocommerce_order_items: ?
    woocommerce_order_itemmeta: ?
    woocommerce_tax_rates: ?
    woocommerce_tax_rate_locations: ?
    
    ### Active Plugins (14) ###
    
    Add Meta Tags: by George Notaras – 2.10.9
    Black Studio TinyMCE Widget: by Black Studio – 2.2.8
    WooCommerce Enable Free Shipping on a Per Product Basis: by Patrick Rauland – 1.0.1
    Enhanced E-commerce for Woocommerce store: by Tatvic – 1.0.17
    EWWW Image Optimizer: by Shane Bishop – 2.5.9
    Google Analytics by Yoast: by Team Yoast – 5.4.6
    Google XML Sitemaps: by Arne Brachhold – 4.0.8
    Jetpack by WordPress.com: by Automattic – 3.9.2
    Revolution Slider: by ThemePunch – 4.6.93
    Page Builder by SiteOrigin: by SiteOrigin – 2.3.1
    SSL Insecure Content Fixer: by WebAware – 2.1.6
    WooCommerce Table Rate Shipping by Mangohour: by mangohour – 1.2.1
    WooCommerce: by WooThemes – 2.5.3
    WP Instagram Widget: by Scott Evans – 1.9.5
    
    ### Settings ###
    
    Force SSL: ?
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    
    ### API ###
    
    API Enabled: ?
    API Version: 3.1.0
    
    ### WC Pages ###
    
    Shop Base: #63 - /shop/
    Cart: #64 - /cart/
    Checkout: #65 - /checkout/
    My Account: #66 - /my-account/
    
    ### Taxonomies ###
    
    Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    ### Theme ###
    
    Name: Virtue – Premium Child
    Version: 1.0.0
    Author URL: https://www.kadencethemes.com/
    Child Theme: ?
    Parent Theme Name: Virtue - Premium
    Parent Theme Version: 3.5.0
    Parent Theme Author URL: https://www.kadencethemes.com/
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: virtue_premium/woocommerce/archive-product.php
    virtue_premium/woocommerce/content-product.php
    virtue_premium/woocommerce/content-product_cat.php
    virtue_premium/woocommerce/content-single-product.php
    virtue_premium/woocommerce/loop/loop-end.php
    virtue_premium/woocommerce/loop/loop-start.php
    virtue_premium/woocommerce/loop/rating.php
    virtue_premium/woocommerce/loop/sale-flash.php
    virtue_premium/product-searchform.php
    virtue_premium/woocommerce/single-product/add-to-cart/external.php
    virtue_premium/woocommerce/single-product/add-to-cart/grouped.php
    virtue_premium/woocommerce/single-product/add-to-cart/simple.php
    virtue_premium/woocommerce/single-product/add-to-cart/variable.php
    virtue_premium/woocommerce/single-product/product-image.php
    virtue_premium/woocommerce/single-product/product-thumbnails.php
    virtue_premium/woocommerce/single-product/related.php
    virtue_premium/woocommerce/single-product/sale-flash.php
    virtue_premium/woocommerce/single-product/title.php
    virtue_premium/woocommerce/single-product/up-sells.php
    virtue_premium/woocommerce/single-product.php
    virtue_premium/woocommerce/taxonomy-product_cat.php
    virtue_premium/woocommerce/taxonomy-product_tag.php

    Your plugin:
    Enhanced Ecommerce Google Analytics Plugin for WooCommerce
    has a javascript error and I think this error could be preventing another javascript from running which makes the products fade-in to view.

    Easy test: deactivate this plugin and see if that fixes the issue?

    Thread Starter widefoot

    (@widefoot)

    Lorro,

    That is exactly what is causing the issue, thank you!

    Thread Starter widefoot

    (@widefoot)

    After trying to find other ways to get enhanced ecommerce data to my google analytics account, this plugin seems to be the only one I can get to work (besides the product categories javascript conflict).

    Is it possible for me to use this plugin without the javascript errors somehow?

    Also, I’m curious for my future endeavors, what methods did you use to diagnose this problem?

    I think the way forward for you would be to bring up the issue on the plugin support forum. Consider reactivating the plugin to show the error. The plugin author seems responsive to problems and he is best placed to update the plugin.
    https://www.ads-software.com/support/plugin/enhanced-e-commerce-for-woocommerce-store

    I used Chrome developer tools to find the error.

    Thread Starter widefoot

    (@widefoot)

    I actually posted on that forum shortly after you pointed out that it was that plugin causing the problem. I have not yet received an answer but I can try again.

    That’s actually what I was trying to use to find the error, seems I have a lot to learn.

    Thanks again, lorro

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘Product Categories Page is Missing Products’ is closed to new replies.