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Resolved Jan
(@janerio)

3 years, 4 months ago

Hello,

since 3 weeks I’m using this plugin to sync my published products with Google. Unfortunately, product changes are not synced anymore now. This was working well so far. Any kind of log or way to identify the reason? Google Merchant does not show me any changes, but I created e.g. some offers in the meantime.

Thanks
Jan

The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)

Plugin Support

(@orhanf)

Hey there!

Kindly share with us your System Status Report (SSR). You can do this by going to WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

This will help us diagnose your site better.

– Do you see any error in logs under: WooCommerce > Status > Logs ?

– Also, did you go through this frequently asked questions guide: https://docs.woocommerce.com/document/google-listings-and-ads/google-listings-and-ads-faqs/#section-8

Please let us know so we can help you out further, thanks!

Thread Starter

Jan

(@janerio)

3 years, 4 months ago

Hey @orhanf,

thanks for your response. Just copied the required log:


### WordPress Environment ###

WordPress address (URL): https://gluecklich.shop
Site address (URL): https://gluecklich.shop
WC Version: 5.4.1
REST API Version: ? 5.4.1
WC Blocks Version: ? 5.1.0
Action Scheduler Version: ? 3.2.1
WC Admin Version: ? 2.3.1
Log Directory Writable: ?
WP Version: 5.7.2
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: –
Language: de_DE
External object cache: –

### Server Environment ###

Server Info: Apache/2.4.38 (Debian)
PHP Version: 7.4.12
PHP Post Max Size: 1 GB
PHP Time Limit: 3600
PHP Max Input Vars: 1000
cURL Version: 7.64.0
OpenSSL/1.1.1g

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.25-MariaDB-0+deb10u1
Max Upload Size: 1 GB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.4.1
WC Database Prefix: wp_
Datenbank-Gesamtgr??e: 443.46MB
Datenbank-Datengr??e: 319.37MB
Datenbank-Indexgr??e: 124.09MB
wp_woocommerce_sessions: Daten: 1.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Daten: 0.08MB + Index: 0.09MB + Engine InnoDB
wp_woocommerce_tax_rates: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Daten: 13.52MB + Index: 14.98MB + Engine InnoDB
wp_actionscheduler_claims: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Daten: 14.52MB + Index: 6.03MB + Engine InnoDB
wp_commentmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Daten: 0.06MB + Index: 0.09MB + Engine InnoDB
wp_gla_budget_recommendations: Daten: 0.20MB + Index: 0.11MB + Engine InnoDB
wp_gla_merchant_issues: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_gla_shipping_rates: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_gla_shipping_times: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
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wp_matomo_access: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_matomo_archive_blob_2012_01: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_matomo_archive_blob_2013_01: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_matomo_archive_blob_2014_01: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_matomo_archive_blob_2015_01: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_matomo_archive_blob_2016_01: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_matomo_archive_blob_2017_01: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_matomo_archive_blob_2018_01: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_matomo_archive_blob_2018_08: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_matomo_archive_blob_2018_09: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_matomo_archive_blob_2018_10: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_matomo_archive_blob_2018_11: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_matomo_archive_blob_2018_12: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_matomo_archive_blob_2019_01: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_matomo_archive_blob_2019_02: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_matomo_archive_blob_2019_03: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_matomo_archive_blob_2019_04: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_matomo_archive_blob_2019_05: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_matomo_archive_blob_2019_06: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_matomo_archive_blob_2019_07: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_matomo_archive_blob_2019_08: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_matomo_archive_blob_2019_09: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_matomo_archive_blob_2019_10: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_matomo_archive_blob_2019_11: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_matomo_archive_blob_2019_12: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_matomo_archive_blob_2020_01: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_matomo_archive_blob_2020_02: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_matomo_archive_blob_2020_03: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_matomo_archive_blob_2020_04: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_matomo_archive_blob_2020_05: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_matomo_archive_blob_2020_06: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_matomo_archive_blob_2020_07: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_matomo_archive_blob_2020_08: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_matomo_archive_blob_2020_09: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_matomo_archive_blob_2020_10: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_matomo_archive_blob_2020_11: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_matomo_archive_blob_2020_12: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_matomo_archive_blob_2021_01: Daten: 3.52MB + Index: 0.14MB + Engine InnoDB
wp_matomo_archive_blob_2021_02: Daten: 1.52MB + Index: 0.17MB + Engine InnoDB
wp_matomo_archive_blob_2021_03: Daten: 2.52MB + Index: 0.27MB + Engine InnoDB
wp_matomo_archive_blob_2021_04: Daten: 1.52MB + Index: 0.19MB + Engine InnoDB
wp_matomo_archive_blob_2021_05: Daten: 1.52MB + Index: 0.22MB + Engine InnoDB
wp_matomo_archive_blob_2021_06: Daten: 2.52MB + Index: 0.19MB + Engine InnoDB
wp_matomo_archive_blob_2021_07: Daten: 2.13MB + Index: 0.16MB + Engine InnoDB
wp_matomo_archive_blob_2021_08: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_matomo_archive_invalidations: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_matomo_archive_numeric_2012_01: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_matomo_archive_numeric_2013_01: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_matomo_archive_numeric_2014_01: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_matomo_archive_numeric_2015_01: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_matomo_archive_numeric_2016_01: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_matomo_archive_numeric_2017_01: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_matomo_archive_numeric_2018_01: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_matomo_archive_numeric_2018_08: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_matomo_archive_numeric_2018_09: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_matomo_archive_numeric_2018_10: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_matomo_archive_numeric_2018_11: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_matomo_archive_numeric_2018_12: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_matomo_archive_numeric_2019_01: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_matomo_archive_numeric_2019_02: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_matomo_archive_numeric_2019_03: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_matomo_archive_numeric_2019_04: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_matomo_archive_numeric_2019_05: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_matomo_archive_numeric_2019_06: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_matomo_archive_numeric_2019_07: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_matomo_archive_numeric_2019_08: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_matomo_archive_numeric_2019_09: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_matomo_archive_numeric_2019_10: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_matomo_archive_numeric_2019_11: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_matomo_archive_numeric_2019_12: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_matomo_archive_numeric_2020_01: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_matomo_archive_numeric_2020_02: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_matomo_archive_numeric_2020_03: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_matomo_archive_numeric_2020_04: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_matomo_archive_numeric_2020_05: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_matomo_archive_numeric_2020_06: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_matomo_archive_numeric_2020_07: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_matomo_archive_numeric_2020_08: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_matomo_archive_numeric_2020_09: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_matomo_archive_numeric_2020_10: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_matomo_archive_numeric_2020_11: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_matomo_archive_numeric_2020_12: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_matomo_archive_numeric_2021_01: Daten: 0.16MB + Index: 0.20MB + Engine InnoDB
wp_matomo_archive_numeric_2021_02: Daten: 0.19MB + Index: 0.25MB + Engine InnoDB
wp_matomo_archive_numeric_2021_03: Daten: 0.22MB + Index: 0.28MB + Engine InnoDB
wp_matomo_archive_numeric_2021_04: Daten: 0.16MB + Index: 0.20MB + Engine InnoDB
wp_matomo_archive_numeric_2021_05: Daten: 0.17MB + Index: 0.23MB + Engine InnoDB
wp_matomo_archive_numeric_2021_06: Daten: 0.17MB + Index: 0.23MB + Engine InnoDB
wp_matomo_archive_numeric_2021_07: Daten: 0.14MB + Index: 0.16MB + Engine InnoDB
wp_matomo_archive_numeric_2021_08: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_matomo_brute_force_log: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_matomo_custom_dimensions: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_matomo_goal: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_matomo_locks: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_matomo_logger_message: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_matomo_log_action: Daten: 0.20MB + Index: 0.06MB + Engine InnoDB
wp_matomo_log_conversion: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_matomo_log_conversion_item: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_matomo_log_link_visit_action: Daten: 1.52MB + Index: 0.52MB + Engine InnoDB
wp_matomo_log_profiling: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_matomo_log_visit: Daten: 1.52MB + Index: 0.34MB + Engine InnoDB
wp_matomo_option: Daten: 0.17MB + Index: 0.02MB + Engine InnoDB
wp_matomo_plugin_setting: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_matomo_privacy_logdata_anonymizations: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_matomo_report: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_matomo_report_subscriptions: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_matomo_segment: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_matomo_sequence: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_matomo_session: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_matomo_site: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_matomo_site_setting: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_matomo_site_url: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_matomo_tagmanager_container: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_matomo_tagmanager_container_release: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_matomo_tagmanager_container_version: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_matomo_tagmanager_tag: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_matomo_tagmanager_trigger: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_matomo_tagmanager_variable: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_matomo_tracking_failure: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_matomo_twofactor_recovery_code: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_matomo_user: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_matomo_user_dashboard: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_matomo_user_language: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_matomo_user_token_auth: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mipconnector_attribute_group_map: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_mipconnector_attribute_map: Daten: 0.06MB + Index: 0.05MB + Engine InnoDB
wp_mipconnector_brand_map: Daten: 0.06MB + Index: 0.05MB + Engine InnoDB
wp_mipconnector_brand_plugin_map: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_mipconnector_category_map: Daten: 0.05MB + Index: 0.05MB + Engine InnoDB
wp_mipconnector_file_log: Daten: 0.44MB + Index: 0.39MB + Engine InnoDB
wp_mipconnector_image_url: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_mipconnector_import_process_attribute: Daten: 0.23MB + Index: 0.16MB + Engine InnoDB
wp_mipconnector_import_process_attribute_group: Daten: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_mipconnector_import_process_brand: Daten: 0.39MB + Index: 0.20MB + Engine InnoDB
wp_mipconnector_import_process_brand_plugin: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_mipconnector_import_process_category: Daten: 1.52MB + Index: 0.53MB + Engine InnoDB
wp_mipconnector_import_process_product: Daten: 9.52MB + Index: 7.03MB + Engine InnoDB
wp_mipconnector_import_process_tag: Daten: 0.39MB + Index: 0.27MB + Engine InnoDB
wp_mipconnector_import_process_variation: Daten: 1.52MB + Index: 0.31MB + Engine InnoDB
wp_mipconnector_order_log: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_mipconnector_product_image_url: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mipconnector_product_map: Daten: 2.45MB + Index: 0.75MB + Engine InnoDB
wp_mipconnector_product_url: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_mipconnector_shipping_service: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mipconnector_tag_map: Daten: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_mipconnector_variation_map: Daten: 0.19MB + Index: 0.25MB + Engine InnoDB
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wp_newsletter_emails: Daten: 1.52MB + Index: 0.00MB + Engine InnoDB
wp_newsletter_sent: Daten: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_newsletter_stats: Daten: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_newsletter_user_logs: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_options: Daten: 23.31MB + Index: 5.52MB + Engine InnoDB
wp_postmeta: Daten: 177.70MB + Index: 51.95MB + Engine InnoDB
wp_posts: Daten: 33.56MB + Index: 15.77MB + Engine InnoDB
wp_rank_math_404_logs: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_rank_math_analytics_gsc: Daten: 0.17MB + Index: 0.33MB + Engine InnoDB
wp_rank_math_analytics_objects: Daten: 0.09MB + Index: 0.06MB + Engine InnoDB
wp_rank_math_internal_links: Daten: 0.06MB + Index: 0.02MB + Engine InnoDB
wp_rank_math_internal_meta: Daten: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_rank_math_redirections: Daten: 0.33MB + Index: 0.05MB + Engine InnoDB
wp_rank_math_redirections_cache: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
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wp_storeabill_documents: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_storeabill_document_itemmeta: Daten: 0.27MB + Index: 0.20MB + Engine InnoDB
wp_storeabill_document_items: Daten: 0.05MB + Index: 0.05MB + Engine InnoDB
wp_storeabill_document_noticemeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_storeabill_document_notices: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_storeabill_journals: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_termmeta: Daten: 0.17MB + Index: 0.25MB + Engine InnoDB
wp_terms: Daten: 0.14MB + Index: 0.19MB + Engine InnoDB
wp_term_relationships: Daten: 9.42MB + Index: 5.31MB + Engine InnoDB
wp_term_taxonomy: Daten: 0.14MB + Index: 0.20MB + Engine InnoDB
wp_usermeta: Daten: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_users: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes: Daten: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Daten: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Daten: 2.52MB + Index: 4.80MB + Engine InnoDB
wp_wc_reserved_stock: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_gzd_dhl_im_products: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_gzd_dhl_im_product_services: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
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wp_woocommerce_gzd_dhl_labels: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_gzd_packaging: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_gzd_packagingmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_gzd_shipmentmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_gzd_shipments: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_woocommerce_gzd_shipment_itemmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_gzd_shipment_items: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_gzd_shipment_labelmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_gzd_shipment_labels: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_gzd_shipping_provider: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_gzd_shipping_providermeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB

### Post Type Counts ###

attachment: 56818
blocks: 8
customize_changeset: 1
document_template: 4
nav_menu_item: 8
page: 20
post: 3
product: 15295
product_variation: 4276
revision: 609
shop_coupon: 13
shop_order: 17
shop_order_refund: 5
wpcf7_contact_form: 3

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (21) ###

Marketing Campaigns Reporting (Matomo Plugin): von Matomo – 4.0.4
BigBuy Dropshipping Connector für WooCommerce: von BigBuy – 1.5.13
Contact Form 7: von Takayuki Miyoshi – 5.4.1
Easy WP SMTP: von wpecommerce
alexanderfoxc – 1.4.6

Facebook for WooCommerce: von Facebook – 2.6.1
Google Listings and Ads: von WooCommerce – 1.1.0
Matomo Marketplace for WordPress: von Matomo – 1.0.8
Matomo Analytics – Ethische Statistiken. Nachhaltige Erkenntnisse.: von Matomo – 4.3.1
Monetization Code plugin: von aerin Singh – 1.0
Newsletter - Contact Form 7: von The Newsletter Team – 4.2.3
Newsletter - Addons Manager: von The Newsletter Team – 1.1.4
Newsletter - Geolocation: von The Newsletter Team – 1.1.1
Newsletter - Reports and Retargeting: von The Newsletter Team – 4.4.0
Newsletter - WooCommerce: von The Newsletter Team – 1.6.8
Newsletter: von Stefano Lissa &
Das Newsletter Team – 7.2.1
Rank Math SEO: von Rank Math – 1.0.67
Vendidero Helper: von Vendidero – 1.3.0
PayPal PLUS für WooCommerce: von Inpsyde GmbH – 2.2.1
Germanized für WooCommerce Pro: von vendidero – 3.2.4
Germanized für WooCommerce: von vendidero – 3.5.1
WooCommerce: von Automattic – 5.4.1

### Inactive Plugins (0) ###

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: right_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop-Basis: #14 - /shop
Warenkorb: #15 - /warenkorb
Kasse: #16 - /kasse
Mein Konto: #17 - /mein-konto
Allgemeine Gesch?ftsbedingungen: #45 - /agb

### Theme ###

Name: Flatsome
Version: 3.13.3
Author URL: https://www.uxthemes.com/
Child Theme: ? – Wenn du WooCommerce mit einem Theme
das du nicht selbst entwickelt hast
an eigene Bedürfnisse anpasst
dann empfehlen wir die Verwendung eines Child-Themes. Siehe Wie du ein Child-Theme erstellst (engl.)

WooCommerce Support: ?

### Templates ###

Overrides: flatsome/woocommerce/archive-product.php
flatsome/woocommerce/cart/cart-empty.php
flatsome/woocommerce/cart/cart-shipping.php
flatsome/woocommerce/cart/cart.php
flatsome/woocommerce/checkout/form-checkout.php
flatsome/woocommerce/checkout/form-coupon.php
flatsome/woocommerce/checkout/terms.php
flatsome/woocommerce/checkout/thankyou.php
flatsome/woocommerce/content-product-cat.php
flatsome/woocommerce/content-product.php
flatsome/woocommerce/content-single-product.php
flatsome/woocommerce/content-widget-product.php
flatsome/woocommerce/global/breadcrumb.php
flatsome/woocommerce/global/quantity-input.php
flatsome/woocommerce/global/wrapper-end.php
flatsome/woocommerce/global/wrapper-start.php
flatsome/woocommerce/loop/loop-end.php
flatsome/woocommerce/loop/loop-start.php
flatsome/woocommerce/loop/pagination.php
flatsome/woocommerce/loop/result-count.php
flatsome/woocommerce/loop/sale-flash.php
flatsome/woocommerce/myaccount/form-login.php
flatsome/woocommerce/myaccount/navigation.php
flatsome/woocommerce/notices/error.php
flatsome/woocommerce/notices/notice.php
flatsome/woocommerce/notices/success.php
flatsome/woocommerce/product-searchform.php
flatsome/woocommerce/single-product/photoswipe.php
flatsome/woocommerce/single-product/price.php
flatsome/woocommerce/single-product/product-image.php
flatsome/woocommerce/single-product/product-thumbnails.php
flatsome/woocommerce/single-product/rating.php
flatsome/woocommerce/single-product/related.php
flatsome/woocommerce/single-product/review.php
flatsome/woocommerce/single-product/sale-flash.php
flatsome/woocommerce/single-product/share.php
flatsome/woocommerce/single-product/short-description.php
flatsome/woocommerce/single-product/tabs/tabs.php
flatsome/woocommerce/single-product/title.php
flatsome/woocommerce/single-product/up-sells.php
flatsome/woocommerce/single-product-reviews.php
flatsome/woocommerce/single-product.php
flatsome/woocommerce/content-product_cat.php

### Action Scheduler ###

Failed: 41.586
Oldest: 2021-06-09 17:04:24 +0200
Newest: 2021-07-13 09:24:07 +0200

Pending: 6
Oldest: 2021-07-13 10:40:53 +0200
Newest: 2021-08-04 02:09:33 +0200

### Status report information ###

Generated at: 2021-07-13 09:28:22 +02:00

I do see some fatal errors caused by BigBuy’s plugin and as I can see their usage of “Monolog”. Maybe this is related. But since I updated BigBuy’s plugin some products were also added. Therefore, does not seem to be related or at least blocking this plugin.

Thanks
Jan

This reply was modified 3 years, 4 months ago by Jan.

Plugin Support

Aashik P – a11n

(@aashik)

3 years, 4 months ago

Hello Jan,

Thank you for the System Status Report. I’m not seeing anything obvious there that should be causing an issue though.

If you navigate to WooCommerce > Status > Logs on your site do you see any log files generated by the Google Listing & Ads plugin? If there are some log files what do the contents of those include and could you share the contents of those with us?

Thank you for working with us on this.

Thread Starter

Jan

(@janerio)

3 years, 4 months ago

Hello Aashik,

thanks for your feedback and review.
Yes, I do have Google Merchant logs:

Latest:

2021-07-13T01:36:34+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\Product\SyncerHooks::handle_update_product Deleting product (ID: 1546) from Google Merchant Center because it is not ready to be synced.
2021-07-13T01:41:04+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\Product\ProductSyncer::delete_by_batch_requests Deleted 1 products:
[{"woocommerce_id":1546}]
0 Failed:
[]
2021-07-13T03:39:27+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\Product\ProductSyncer::update_by_batch_requests Submitted 1 products:
[{"woocommerce_id":2324,"google_id":"online:de:DE:gla_2324"}]
0 Failed:
[]

2021-07-11T06:10:37+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\Product\ProductSyncer::update_by_batch_requests Submitted 1 products:
[{"woocommerce_id":12428,"google_id":"online:de:DE:gla_12428"}]
0 Failed:
[]
2021-07-11T10:33:33+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\Product\ProductSyncer::update_by_batch_requests Submitted 1 products:
[{"woocommerce_id":6583,"google_id":"online:de:DE:gla_6583"}]
0 Failed:
[]
2021-07-11T10:33:35+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\Product\ProductSyncer::update_by_batch_requests Submitted 1 products:
[{"woocommerce_id":6584,"google_id":"online:de:DE:gla_6584"}]
0 Failed:
[]
2021-07-11T10:33:36+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\Product\ProductSyncer::update_by_batch_requests Submitted 1 products:
[{"woocommerce_id":6585,"google_id":"online:de:DE:gla_6585"}]
0 Failed:
[]
2021-07-11T10:33:38+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\Product\ProductSyncer::update_by_batch_requests Submitted 1 products:
[{"woocommerce_id":6586,"google_id":"online:de:DE:gla_6586"}]
0 Failed:
[]
2021-07-11T10:33:40+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\Product\ProductSyncer::update_by_batch_requests Submitted 1 products:
[{"woocommerce_id":6587,"google_id":"online:de:DE:gla_6587"}]
0 Failed:
[]

2021-07-10T01:49:17+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\Product\SyncerHooks::handle_update_product Deleting product (ID: 3500) from Google Merchant Center because it is not ready to be synced.
2021-07-10T01:49:53+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\Product\SyncerHooks::handle_update_product Deleting product (ID: 15602) from Google Merchant Center because it is not ready to be synced.
2021-07-10T01:52:14+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\Product\ProductSyncer::delete_by_batch_requests Deleted 1 products:
[{"woocommerce_id":3500}]
0 Failed:
[]
2021-07-10T01:52:16+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\Product\ProductSyncer::delete_by_batch_requests Deleted 1 products:
[{"woocommerce_id":15602}]
0 Failed:
[]
2021-07-10T14:10:54+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\Product\SyncerHooks::handle_update_product Deleting product (ID: 60075) from Google Merchant Center because it is not ready to be synced.
2021-07-10T14:11:37+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\Product\ProductSyncer::delete_by_batch_requests Deleted 1 products:
[{"woocommerce_id":60075}]
0 Failed:
[]

Today, one product was updated but many updated and changed ones are still not updated in Google Merchant.

In product details I also can see that Google Sync status is pending for lots of products.

Thanks
Jan

Plugin Support

Aashik P – a11n

(@aashik)

3 years, 4 months ago

Hello Jan,

Thank you for getting back to us with the logs. In the logs, we see multiple instances of:

2021-07-10T01:49:17+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\Product\SyncerHooks::handle_update_product Deleting product (ID: 3500) from Google Merchant Center because it is not ready to be synced.

Taking a look at this PR, it seems that is expected error when you attempt to sync a variable product with its channel visibility set to don't sync and show.

Can you please make sure that all the products are ready to sync and then check if you’re still noticing those errors?

Thank you for working with us on this.

Thread Starter

Jan

(@janerio)

3 years, 4 months ago

Hi @aashik ,

thanks for your reply.
All relevant products do have sync enabled in product details, but seem to be stuck in the update queue.

I noticed lots of such messages under failed jobs:

gla/jobs/update_products/process_item	Failed	

    0 => array ( 0 => 113290, )

	gla	Non-repeating	2021-07-14 18:06:09 +0000
(51 seconds ago)	

    2021-07-14 18:06:10 +0000
    action created
    2021-07-14 18:06:14 +0000
    action started via Async Request
    2021-07-14 18:06:14 +0000
    action failed via Async Request: The "update_products" job was stopped because its failure rate is above the allowed threshold.

Zach H

(@zhollenbeak)

3 years, 4 months ago

Hi @janerio

Thanks for checking the channel visibility settings and the additional error log details.

gla/jobs/update_products/process_item	Failed	

    0 => array ( 0 => 113290, )

	gla	Non-repeating	2021-07-14 18:06:09 +0000
(51 seconds ago)	

    2021-07-14 18:06:10 +0000
    action created
    2021-07-14 18:06:14 +0000
    action started via Async Request
    2021-07-14 18:06:14 +0000
    action failed via Async Request: The "update_products" job was stopped because its failure rate is above the allowed threshold.

Okay, I think we’ll need to take a closer look. Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there. I’ll mark this thread as resolved now.

Thread Starter

Jan

(@janerio)

3 years, 4 months ago

Hello @zhollenbeak ,

done. Thanks.

Viewing 8 replies - 1 through 8 (of 8 total)

The topic ‘Product changes not synced with Google Merchant anymore’ is closed to new replies.