Product Configurator showing by default prices when opens at first.

Hi,
I am facing a problem with the product configurator.
As soon we select “Add to Cart” the pop-up of the configurator opens. First let me explain how the process works:

Subscription Prices:

• 1 Year: $144
• 3 Years: $396
• 5 Years: $600

Default Settings:

• By default, the 3-year subscription is selected.
• For active learning options, “No Active Learning” is selected by default, with “Active 2” also selectable. “Active 1” and “Active 3” are not selectable.

Behavior Based on Subscription Selection:

1. 3-Year Subscription (Default Selection):
   • 3-year price ($396) is not shown.
   • 1-year subscription displays: (-$252) (indicating a reduction of $252 from the total if selected).
   • 5-year subscription displays: +$204 (indicating an increase of $204 from the total if selected).
   • Active learning options:
     • “No Active Learning” (default)
     • “Active 2” (selectable)
     • “Active 1” (not selectable)
     • “Active 3” (not selectable)
2. 1-Year Subscription:
   • 1-year price ($144) is not shown.
   • 3-year subscription displays: +$252 (indicating an increase of $252 from the total if selected).
   • 5-year subscription displays: +$456 (indicating an increase of $456 from the total if selected).
   • Active learning options:
     • “No Active Learning” (default)
     • “Active 1” (selectable)
     • “Active 2” (not selectable)
     • “Active 3” (not selectable)
3. 5-Year Subscription:
   • 5-year price ($600) is not shown.
   • 3-year subscription displays: -$204 (indicating a reduction of $204 from the total if selected).
   • 1-year subscription displays: -$456 (indicating a reduction of $456 from the total if selected).
   • Active learning options:
     • “No Active Learning” (default)
     • “Active 3” (selectable)
     • “Active 1” (not selectable)
     • “Active 2” (not selectable)

Summary of Price Indicators Based on Selections:

• If 3-Year is Selected (Default):
  • 1 Year: -$252
  • 5 Years: +$204
• If 1-Year is Selected:
  • 3 Years: +$252
  • 5 Years: +$456
• If 5-Year is Selected:
  • 3 Years: -$204
  • 1 Year: -$456

The current issue I am encountering is that when the configurator initially opens, it displays the default 3-year subscription option, but the pricing for 1 year and 5 years is not reflecting the adjusted prices based on the 3-year subscription (-$250 for 1 year and +$250 for 5 years). Instead, it displays the original prices ($144 for 1 year and $600 for 5 years). However, upon selecting any subscription option, the configurator correctly adjusts the prices based on the selected subscription.

We aim to address this issue so that when the configurator opens, it immediately displays the adjusted prices based on the default 3-year subscription, as per the client’s requirement.

• This topic was modified 6 months, 1 week ago by hassankhan75.

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