Product Description Backend Issue

  • Resolved Finn

    (@phuc8509)


    4 years, 7 months ago

    Hello, hope you got a good day.
    I got a little problem here,
    At Backend. In the Product Description Block, i can’t switch form Visual to Text view. I thought it was WordPress problem but it’s ok on Page. Only happens with Product. So do you have any ideas what wrong with it?
    Thank You

    • This topic was modified 4 years, 7 months ago by Finn.
Viewing 3 replies - 1 through 3 (of 3 total)
  • AJ a11n

    (@amandasjackson)

    Hi @phuc8509

    I tested this behaviour on my site and I cannot reproduce with only WooCommerce and the default Storefront theme active:


    Link to image: https://d.pr/i/SwyXB9

    This kind of problem is usually caused by either a conflict with your theme or with another plugin.
    ?
    The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    Thread Starter Finn

    (@phuc8509)

    Thanks you!
    I test it like you said and it was my theme problem.

    AJ a11n

    (@amandasjackson)

    Glad to hear it – thanks for letting us know!

    I’ll mark this thread as resolved now. If you have any further questions, I recommend creating a new thread.

Viewing 3 replies - 1 through 3 (of 3 total)
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