Product displays as inclusive tax, if I clear cookies it becomes exclusive tax

  • Resolved Michelle

    (@michellepace)


    7 months ago

    Hi WooCommerce team,

    I need to display my Products with tax included. In the short video https://youtu.be/sM-VH55q5oI I show you in 2 minutes what is wrong. But in text:

    1. I set my store to show prices as INCLUSIVE and a tax rate of 19%
    2. I create a new product ($200,000)
    3. I view the new product – great says $200,000
    4. I clear all cookies in my browser – price now becomes Excluding tax, that is: ($200,000 / 1.19) = $168,067
    5. My store is set to Chili, Geolocation is off. The demo I show you is me looking at my product (having cleared my cookies).
    6. Irrespective of cookies, this problem of showing the exclusive price arises everytime I am not logged in.

    7. Having realised step 6, I went back and to ‘Tax’ settings and set “Calculate tax based on:” == “Shop based address.” I cleared my site ground cache, I went to Woo > Status > Tools > Clear Transients… same result. I’m still seeing the exclusive tax price if I am *not* logged in. When I login (and I have a Chili shipping address set), then I see the inclusive price ($200,000). Question: It must have something to do with that, but I cannot figure out on which setting I am going wrong?

    I am using the Astra theme and one of their templates. Could you please possibly let me know if my Woo settings are incorrect, or if it is a bug in Woo, or possibly a bug in Astra? I am quite lost.

    Many thanks,
    Michelle

    • This topic was modified 7 months ago by Michelle. Reason: add topic tag
    • This topic was modified 7 months ago by Michelle.
    • This topic was modified 7 months ago by Michelle.

    The page I need help with: [log in to see the link]

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  • Thread Starter Michelle

    (@michellepace)

    Hello Woo team. Please close this ticket out when you read this message (leaving it here just so you can see what I experienced). It’s just started working correctly for me this morning. Unsure if its because I inadvertently changed a magical setting, or because I went to sleep for a few hours. But it works now ??

    Hey there, @michellepace! Thanks for contacting us.

    I’m glad the issue is solved.

    I tried replicating it on my site, but couldn’t.

    Do you have any caching plugins on your site? If you do, it might interfere with this.

    Since the issue is no longer happening, I’ll close this now. Please feel free to reach out again if the issue comes back or if you have any questions.

    Have a wonderful day!

Viewing 2 replies - 1 through 2 (of 2 total)
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