Product download does not work – the log entry could not be added to the DB

Hi @theninth7,

Please provide your sites System Status Report? You can find it by going to “WooCommerce → Status” in your site’s WP-Admin.

Click on “Get system report” and then “Copy for support”. Once you’ve done that, paste it in at .txt file and upload that to Dropbox, Google Drive, or some other such service and then paste the link to that file here.

It would also help if you can share a screenshot of the setting you have at WP-Admin → WooCommerce → Settings → Products → Downloadable products

I recommend https://snipboard.io for easily sharing screenshots – please follow the instructions on the page, then paste the URL here. It works with Chrome, Firefox and Edge.

Hi Luminus,

Thanks!

Below a link to the system report and a screenshot of the settings (it is in German, but I guess you know the options anyway?).

https://jodel.space/documents/woocommerce_system_report.txt

https://jodel.space/documents/woocommerce_screenshot_1.png

Regards, Robert

Solved the problem now based on information from this thread:

https://www.ads-software.com/support/topic/unable-to-insert-download-log-entry-in-database/

Basically I disabled the WooCommerce plugin, dropped the wp_wc_download_log table and then enabled the plugin again, which recreated the table. After that the downloads worked.

Regards, Robert

Hi @theninth7,

Glad to hear it – thanks for letting us know!

I’ll mark this thread as resolved now. If you have any further questions, I recommend creating a new thread.