Product download link generates a 404 error

  • Resolved aldoc

    (@aldoc)


    4 years, 4 months ago

    I’m having trouble with my WooCommerce product downloads. The WooCommerce download link sends users to a 404 page instead of the direct download link.

    Here’s an example page: https://africaread.org/novels/the-lost-coin-2/

    I’ve tried may options including deactivating plugins, themes, but problem still persist. I also copied the raw file url from the media library and tried to access it …still 404 error.

    I saw a previous thread on this issue but seemed it didn’t get solved.

    Please help me fix this. Thanks in advance for any help!

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Rynald0s

    (@rynald0s)

    Automattic Happiness Engineer

    Hi @aldoc!

    As a first step, please refresh the permalinks from your dashboard, under “Settings > Permalinks”. There is no need to make any changes, just re-save your settings and have another go, to see if that resolves the issue.

    Cheers!

    Thread Starter aldoc

    (@aldoc)

    Hello thanks for replying.
    I have tried it. still giving error 404.

    Plugin Support Damianne P (a11n)

    (@drwpcom)

    Hi @aldoc. When you say “the WooCommerce download link sends users to a 404 page”, is this the link from the Media Library or the link sent to a customer when they have purchased the downloadable product? If you are referring to the direct link from Media Library which has been added as the downloadable file for a product in Product Dagta, the 404 error is expected when Force Downloads is enabled. This method protects files from direct linking.

    As far as the link – https://africaread.org/novels/the-lost-coin-2, is it supposed to load a particular product? I noticed that this free product loads fine – https://africaread.org/novels/loved/

    Could you please let me know if the issue persists?

    Plugin Support Damianne P (a11n)

    (@drwpcom)

    Hi @aldoc. I hope you’ve been able to resolve the issue. I’m going to go ahead and mark this thread as resolved since we haven’t heard from you in a while. If you have any other questions, please start a new thread.

Viewing 4 replies - 1 through 4 (of 4 total)
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