Product Download Not Starting

Hi there ??

It sounds like this issue only happens in Chrome, am I correct? If so, could you please try on another browser like firefox, safari, edge, and let me know what happens?

Hi @gabrielfuentes,

In microsoft edge the download also works normally.

It’s still not working, need support

Apologies for the delay!

That’s strange. It sounds like that it could be that you are using a Google Chrome browser extension that may be causing some issues when downloading it.

Could you please disable all the extensions (In case that you have any) and then try to download the file again? Also, please try again while using Incognito mode on Google Chrome

Cheers!

No worries @gabrielfuentes thanks for getting back to me. I have disabled all my browser extensions and tried again but it’s still not starting.

Thank you for testing! By any chance does it works on Firefox?

Let’s check if there is an error on the WooCommerce Logs. So please, provide us the following:

• System Status: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
• Error log: share a copy of the fatal error log found under WooCommerce > System Status > Logs (if available)

Thanks in advance!

### WordPress Environment ###

WordPress address (URL): Don’t want this to be visible
Site address (URL): Don’t want this to be visible
WC Version: 5.0.0
REST API Version: ? 5.0.0
WC Blocks Version: ? 4.0.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.9.0
Log Directory Writable: ?
WP Version: 5.6.2
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.0.33 – We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
PHP Post Max Size: 512 MB
PHP Time Limit: 300
PHP Max Input Vars: 5000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.24-MariaDB-cll-lve
Max Upload Size: 512 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.0.0
WC Database Prefix: wp_
Total Database Size: 14.71MB
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Database Index Size: 1.87MB
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attachment: 91
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custom_css: 1
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nav_menu_item: 10
page: 12
popupbuilder: 2
post: 3
process_posts: 3
product: 11
product_variation: 2
revision: 777
us_content_template: 3
us_grid_layout: 1
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us_page_block: 6
us_testimonial: 3

### Security ###

Secure connection (HTTPS): ?
Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
Hide errors from visitors: ?

### Active Plugins (18) ###

Redux: by Redux.io + Dovy Paukstys – 4.1.24
Direct checkout, WooCommerce Single page checkout , WooCommerce One page checkout: by PI Websolution – 2.0.3
Advanced Custom Fields: by Elliot Condon – 5.9.5
Ajax Cart AutoUpdate for WooCommerce: by taisho – 1.5.4
AJAX Search for WooCommerce: by Damian Góra – 1.8.2
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ez Form Calculator Premium: by Michael Schuppenies – 2.14.0.2
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WPBakery Page Builder: by Michael M – WPBakery.com – 6.6.0
Popup Builder: by Sygnoos – 3.76
UpSolution Core: by UpSolution – 7.13
What The File: by Never5 – 1.5.4
Multi Currency for WooCommerce: by VillaTheme – 2.1.6.1
WooCommerce Multi Currency Premium: by VillaTheme – 2.1.10.2
WooCommerce: by Automattic – 5.0.0
WP Mail Logging: by MailPoet – 1.9.7
WP Super Cache: by Automattic – 1.7.1

### Inactive Plugins (3) ###

Cart All In One For WooCommerce: by VillaTheme – 1.1.0
Proxy & VPN Blocker: by RickstermUK – 1.8.1
WooCommerce Quick View: by weLaunch – 1.2.5

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #10 – /accounts/
Cart: #11 – /cart/
Checkout: #12 – /checkout/
My account: #13 – /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Impreza Child
Version: 1.0
Author URL: https://us-themes.com/
Child Theme: ?
Parent Theme Name: Impreza
Parent Theme Version: 7.13
Parent Theme Author URL: https://us-themes.com/
WooCommerce Support: ?

### Templates ###

Overrides: Impreza-child/woocommerce/cart/cart-item-data.php

### Action Scheduler ###

Complete: 78
Oldest: 2021-02-13 10:48:45 +0000
Newest: 2021-02-25 20:41:50 +0000

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There are no fatal errors in logs

I think I found the problem and why the downloads aren’t working. I am developing this website on a subdomain which doesnt have SSL certificate! I tested on a domain that has one and the download works on that one.

Hi @svw055 ??

I’m glad to hear that you could find a solution! Could you please confirm that it is working okay for you now?

Thank you!

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.